Erika Paolocci
Roma
Summary
Proven track record in enhancing customer experiences and boosting sales, notably at Pastry Paolocci. Skilled in guest relations and exceptional communication, I excel in environments requiring attention to detail and teamwork. Successfully managed high-volume events and transactions, achieving significant improvements in client satisfaction and operational efficiency. Welcoming Party Hostess with excellent time management and planning skills. Offering 3 year background preparing seating arrangements and table bookings and decorating and preparing party rooms for various types of celebrations. Accommodating and friendly individual dedicated to providing fun, safe environment for all guests and helping create magical memories.
Overview
8
8
years of professional experience
Work History
Party Hostess
Eden
09.2021 - Current
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Completed party checklist to confirm each party received contracted elements of party package.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
Gym Receptionist
Red Gym
06.2020 - 09.2024
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Organized promotional events in collaboration with marketing teams to attract new customers and boost membership sales.
- Updated social media accounts with new posts to engage current and prospective members.
- Coordinated social media updates showcasing upcoming events and promotions which contributed towards increased online presence.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Collected [Type] payments, processed transactions and updated relevant records.
Waitress
Nautin Club
06.2019 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Sales Assistant
Pastry Paolocci
09.2017 - 04.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Stager Hostess
Mercati Di Traiano
01.2017 - 03.2017
- Enhanced property appeal by strategically arranging furniture and accessories in a visually pleasing manner.
- Showcased properties'' best features by creating inviting spaces that appealed to potential buyers'' emotions.
- Developed customized proposals based on clients'' specific needs and budgets while maintaining profitability.
- Streamlined project timelines by efficiently coordinating schedules with moving companies, cleaning services, and other professionals involved.
Education
EFAS Winter 2020 - Academic English
Renison University College
Ontario, Canada04.2020
Congress Center Cavour - Communication, Event Organisation, Tourism
National Hostess Academy
Rome, Italy07.2018
High School Diploma -
Luigi Einaudi
Rome, Italy07.2017
Skills
- Exceptional communication
- First Aid Training
- Guest Relations
- Entertainment Booking
- Teamwork and Collaboration
- Customer Service
- Safety Monitoring
- Professionalism
- Team building
- Microsoft Excel
- Multitasking Abilities
- Problem-solving abilities
gym
Passionate about fitness and gym training, I am dedicated to maintaining a healthy and active lifestyle. Through consistent workouts, I have developed discipline, resilience, and a strong focus on personal growth, which I apply to all aspects of my life.
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Party Hostess
Eden
09.2021 - Current
Gym Receptionist
Red Gym
06.2020 - 09.2024
Waitress
Nautin Club
06.2019 - 09.2019
Sales Assistant
Pastry Paolocci
09.2017 - 04.2019
Stager Hostess
Mercati Di Traiano
01.2017 - 03.2017
EFAS Winter 2020 - Academic English
Renison University College
Congress Center Cavour - Communication, Event Organisation, Tourism
National Hostess Academy
High School Diploma -
Luigi Einaudi
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