Erika Zoccarato
Borgoricco
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Employee
Costruzioni Biondo Srl
08.2018 - Current
- Greeted and answered inquiries from general public, customers and visitors and routed and resolved information requests.
- Operated multi-line telephone to answer, screen and route calls and relay messages.
- Entered data and utilized Access database and Excel spreadsheets.
- Typed correspondence and compiled data for expense and statistical reports.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Newton-Pertini
Camposampiero (PD), Italy07.2017
Skills
- Standard Operating Procedures Understanding
- Customer and Client Relations
- Mail Management
- Phone Call Answering
- Microsoft Excel
- Microsoft Word
- Time Management
- Performance Improvement
- Project Planning
- Problem-Solving
- Decision-Making
- Analytical and Critical Thinking
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Upper intermediate (B2)
German
Elementary (A2)
Spanish
Intermediate (B1)
Albanian
Elementary (A2)
Timeline
Administrative Employee
Costruzioni Biondo Srl
08.2018 - Current
High School Diploma -
Newton-Pertini
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