Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Languages
Travel, swimming, windsurfing, skiing, martial arts, photography, video, passionate about writing, h
Hobbies
Timeline
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Ernesto D'Anna

Ernesto D'Anna

entrepreneur
NAPOLI,NAPOLI

Summary

Project Analysis: Preliminary consultancy activities, executive technical survey, design feasibility analysis, detection of interferences and possible technical solutions to be adopted over time to start the executive process of implementing the systems. Production of estimates including the "Technical Reports" and the "Feasibility Projects", from the closing of the contract to the commissioning of the systems, from testing to after-sales assistance, from the management of the assistance service to that of scheduled maintenance.

Commissioning: Supervision and monitoring in the executive technical design and verification of the Works Management for the installation of the systems on the construction sites, final testing and Company Customer Care Service, management of the Extraordinary Assistance Service.
Sales: Market and competition analysis, verification of achievement of sales objectives and margins; consolidation and development of customer portfolio, acquisition of new strategic customers, identification of new market targets, retention of existing customers, activity monitoring, after-sales assistance; supplier management (products and services), negotiation and direct sales negotiations, contracts.

Marketing: Responsible for marketing activities (fairs and events), development of projects linked to new brands, advertising new solutions for placing on the market through promotional campaigns of Digital Marketing and Advertising Communication through the Company Website, management of Facebook campaigns, Social Channels , SEO and SEM.

HR management: Coordination of activities during construction, personnel management, verification of work equipment and maintenance of company vans, specific contracts for customers and suppliers, technical training of human resources.

Quality: Corporate and financial management control, verification of the quality of products and services offered to customers, accurate control of all required executive processes and certificates according to the standards of companies in the sector.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Technical Manager

MADA TECH
12.2019 - Current
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Developed suggestions for technical process improvements to optimize resources.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Analyzed project-related information and made recommendations based on discoveries.
  • Communicated project status, delivering audience messages and change management with clients.
  • Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
  • Recruited and trained IT team members.
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
  • Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
  • Liaised between business and technology units to manage delivery schedules for applications.
  • Analyzed company processes to determine outsourcing feasibility.
  • Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
  • Generated earned value management data capture spreadsheets and reports for management.
  • Evaluated customer impact risk, reputation risk and regulatory risk.
  • Assisted product owners with prioritization of backlogs.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Assessed business requirements to create focused solutions.
  • Maintained authoritative knowledge through continued education and ongoing training.
  • Improved systems with addition of new features and infrastructure.
  • Recommended technology upgrades to improve client security.
  • Researched and adopted new technologies to add value to existing offerings.
  • Enhanced interfaces to promote better functionality for users.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Organized system operating procedures to strengthen controls.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Developed technical requirement documentation for new software products.
  • Presented business leaders with ROI estimations to drive project planning.
  • Assessed expected technical challenges and developed proactive solutions.
  • Provided ongoing training and development for media staff.
  • Oversaw testing of equipment and components to check for defects.
  • Monitored production operations for quality and compliance with standards.
  • Worked with camera operators and photography team to optimize equipment and effects choices.
  • Collaborated with leadership staff to determine appropriate budgets.
  • Controlled remote broadcasts by operating equipment to manage feeds.
  • Coordinated camera shots, graphics and regulations compliance for productions.
  • Prepared media stages for rehearsal, recording and live broadcasts.
  • Worked across departments to create on-target promotions for station activities, specific programs and special guests.
  • Collaborated with IT department staff to enhance network-based technologies.
  • Designed print media for use in brochures and flyers.
  • Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
  • Converted PPT slides to appropriate layout for podcast and video broadcast.

Sales Manager

MADA TECH
12.2000 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Education

High School Diploma -

UNIVERSITA' DEGLI STUDI FEDERICO II
NAPLES
03.1997

Skills

  • Performance Metric Design
  • Project Management Expertise
  • Employee Recruitment
  • Logistical Engineering
  • Employee Development
  • Company Process Evaluation
  • IT Staff Leadership
  • IT Systems Support
  • Training Junior Team Members
  • Team Collaboration
  • End-User Support
  • Predictive and Preventive Maintenance
  • Routing Management Planning
  • Technical Improvement Knowledge
  • Project Records
  • Certification and Accreditation
  • Mission Critical Applications
  • Systems Thinking
  • Project Drawings
  • Equipment Configuration
  • Corrective Actions
  • Virtual Workforce Management
  • Daily Progress Reports
  • Operational Efficiency
  • Software Development Methodologies
  • Vendor Relations
  • Weekly Payroll
  • Technical Innovation Expertise
  • Customer Needs Assessments
  • Job Assignments
  • Department Development
  • Data Communications
  • Studio Broadcasts
  • Delivery Procedures
  • Site Evaluations
  • Inventory Control Processes
  • Server Consolidation
  • Team Meetings
  • Continuous Quality Improvement (CQI)
  • Building Management System Software
  • Business Performance Reporting
  • Change Management Process
  • Production Improvement
  • Production Updates
  • Client Requirements
  • Maintain Regulatory Compliance
  • Facilities Scheduling

Accomplishments

    I have been taking care of what is important to people for more than 20 years, making technology the key to opening up a new quality of life. Each project is a constant focus on people to make them live in maximum comfort, simplifying everyday movements. I deal with ambitious projects that confirm the importance of knowing how to look ahead, in knowing how to create works that make me proud of my work. The company I represent is a partner of many important companies that are changing the way we look at the world in the new digital era. I am a reliable, prepared, enterprising, resilient, ambitious person, and above all capable of offering all customers impeccable support in the after-sales service thanks to the highest level of professionalism.

Affiliations

Market Analysis - Works Management - Production Process - HR Management - Resource Coordination - Management - Brand Creation - Executive Technical Surveys - Customer Relationship - Marketing & Communication - Accounting - Customer Service - Reporting - Sales - Training - Negotiation - Employee Relations - Flexibility - Public Speaking - Problem Solving – Team Building.

Certification

Training Courses with Certificate on Workplace Safety

Training Courses with Certificate for Automatic Doors

Training Courses with Certificate for Automatic Parking Systems

Training Courses with Certificate on Quality Management Systems

Training Courses with Certificate on Workplace Safety on Construction Sites

Training Courses with Certificate on Seduction and Dynamics Relationships

Training Courses with Certificate Awareness on Aviation and Airport Security

Training Courses with Certificate on Safety Standards for Automatic Industrial and Civil Gates

Additional Information

Throughout my experiences, the tasks covered have always been of increasing responsibility, a sign of constant trust in the tasks entrusted to me. In particular, I stood out for my reliability in knowing how to accurately complete the jobs and for the attention to detail that enhances the contexts, both for the safety methods adopted and for the standards achieved, with great satisfaction from all my clients. in particular, private professionals and large companies.

In short, I have been taking care of what is important for people for more than 20 years, making technology the key to opening up a new quality of life. Each project is a constant focus on people to make them live better, transforming their needs into personalized solutions, simplifying everyday movements with maximum comfort.

I deal with ambitious projects that confirm the importance of knowing how to look ahead, in knowing how to create works that make me proud of my work. The company I represent is a partner of many important companies that are changing the way we look at the world in the new digital era. I am a reliable, prepared, enterprising and ambitious professional. Above all, I am capable of offering my Customers constant support in after-sales service and extraordinary assistance with top-level satisfaction.

Over the years I have always kept myself updated, expanding my technical and commercial skills, becoming particularly passionate about the new digital marketing tools and the new strategies to promote top-level corporate brands that are at the forefront internationally.

I am a native Italian speaker and by passion (as well as by the specific course of study), I have an excellent knowledge of English, French and Spanish.

I feel ready to face a new experience to test myself in a role with greater managerial responsibilities thanks to my personal aptitudes.

I have always looked with great interest at emerging companies, in particular the most competitive ones, which have committed themselves to standing out in the markets with the development of "Innovative Services" with high added value.

I remain hopeful of your response.
Thank you for the time you dedicated to me.

Cordial greetings,
Ernesto D'Anna

Languages

English
Advanced (C1)
French
Advanced (C1)
Spanish
Advanced (C1)

Travel, swimming, windsurfing, skiing, martial arts, photography, video, passionate about writing, h

Travel, swimming, windsurfing, skiing, martial arts, photography, video, passionate about writing, history and geography, ancient and modern literature, foreign languages, volunteering, faith journeys and biblical studies.

Hobbies

Travel, swimming, windsurfing, skiing, martial arts, photography, video, passionate about writing, history and geography, ancient and modern literature, foreign languages, volunteering, faith journeys and biblical studies.

Timeline

Technical Manager

MADA TECH
12.2019 - Current

Sales Manager

MADA TECH
12.2000 - Current

High School Diploma -

UNIVERSITA' DEGLI STUDI FEDERICO II

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