Ester Pogliani
Trieste
Summary
Hello, my name is Ester, I am 24 years old. I graduated in 2020 from the Linguistic High School F. Petrarca in Trieste, Italy, with a score of 90/100. This educational background has provided me with a strong command of the English language, along with certified proficiency in Spanish and a school-level certification in German. Additionally, Italian is my native language and i speak Czech as my second family language and have a good understanding of Slavic languages, like Slovenian or Croatian... My professional experience spans various roles in customer service, public transportation with the Italian railways, as well as logistics, customer reception, and the hospitality industry.
I have a valid driving license and own a car.
Overview
5
5
years of professional experience
Work History
Specialized Railways Circulation Technician
Italian State Railways Group (RFI)
09.2022 - Current
- Manage the movement of freight trains in and out of the port, ensuring smooth logistics and operational efficiency.
- Authorize maneuvers performed by external railway companies, maintaining safety protocols and operational standards.
- Utilize GSM-R communication devices for effective coordination and communication with colleagues and external partners.
- Draft dispatches and communications from the station master (DM), ensuring clarity and precision in operational instructions.
- Develop strong organizational skills in coordinating train arrivals and departures, enhancing overall station performance.
- Maintain direct contact with the station master (DM) to facilitate effective planning of train operations.
- Manage train schedules within the station based on specific operational criteria, ensuring high service quality.
- Prepare and adjust track switches to direct trains to the correct platforms, optimizing station traffic.
- Complete basic Traffic Management training, equipping with essential skills for effective circulation management.
Ground Hostess
Trumpy Tours Srl (via Etjca Spa)
09.2019 - 09.2022
- Welcome and assist passengers disembarking from ships, ensuring a seamless transition to their next journey.
- Guide clients at Trieste Airport to their respective flights (Tui Airways), providing exceptional customer service.
- Provide information in foreign languages regarding tours, flights, and transportation options. (english and basic german).
- Entertain customers while they wait in line for document checks, enhancing their travel experience.
- Manage boarding passes and organize passenger flow for smooth boarding and disembarking processes.
- Offer assistance with baggage retrieval and effectively organize queues for boarding and disembarking.
BPO Referent, Data Entry & Customer Service Crif B
CRIF BPO
10.2021 - 08.2022
- Receive, verify, and manage documentation related to businesses, banks, and individuals, ensuring accurate data entry into the company system.
- Process and complete bank transfers (Bank Carige and Monte di Lucca) using the Paymanager operational system.
- Conduct fraud prevention activities on client cases referred by Intesa San Paolo bank.
- Perform quality control on completed work, ensuring high standards across the team.
- Compile and integrate invoices provided by individuals and companies within the Paymanager system tpx 3270.
- Monitor monthly work metrics independently, ensuring accurate tracking of daily tasks through the Access Monitoring System.
Operations and Customer Service Sea Agent
RHENUS LOGISTICS S.P.A.
07.2021 - 09.2021
- Manage the opening, creation, and updating of operational files, ensuring compliance and accuracy.
- Communicate effectively in both Italian and English with international clients (Chinese, Japanese, American), delivering exceptional service.
- Demonstrate excellent customer management skills and adaptability in a dynamic work environment.
- Provide shipping quotes and organize shipments based on customer requests, ensuring timely delivery.
- Maintain relationships with carriers and clients, offering optimal assistance to ensure satisfaction.
- Resolve customer and transporter issues promptly, demonstrating strong problem-solving skills.
- Exhibit excellent multitasking abilities in a fast-paced work environment, ensuring efficiency in all tasks.
Waitress
ILLY CAFFÈ S.P.A.
06.2021 - 07.2021
- Deliver high-quality service during breakfast, lunch, and dinner, providing a welcoming atmosphere for clients.
- Assign tables and manage customer relations, ensuring a pleasant dining experience.
- Handle cash and electronic payments, maintaining accuracy in transactions.
- Assist in the kitchen with beverage preparation, including cocktails, to enhance service delivery.
- Organize and reset dining areas while coordinating reservations efficiently.
- Deal and serve around 500 customer a day
Education
High School Diploma -
Francesco Petrarca Linguistic High School
Trieste, Italy06.2020
Skills
- Flexibility: Demonstrated flexibility in adapting to varying work schedules, including night shifts and holiday hours, as required by my role at Italian State Railways
- Team Collaboration and Strong Organizational Skills
- Ability to Work Under Pressure
- Customer service experiences
- Effective Cross-Cultural Communication
- Multimedia Editing Skills: I'm a content creator, my public page is @ester_pogliani
Personal Information
- Date of Birth: 01/02/01
- Gender: Femminile
- Nationality: Italiana
- Driving License: AM, B
Data Processing Consent
Autorizzo il trattamento dei miei dati personali ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 e dell'art. 13 GDPR 679/16.
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Czech
Intermediate (B1)
German
Beginner (A1)
Timeline
Specialized Railways Circulation Technician
Italian State Railways Group (RFI)
09.2022 - Current
BPO Referent, Data Entry & Customer Service Crif B
CRIF BPO
10.2021 - 08.2022
Operations and Customer Service Sea Agent
RHENUS LOGISTICS S.P.A.
07.2021 - 09.2021
Waitress
ILLY CAFFÈ S.P.A.
06.2021 - 07.2021
Ground Hostess
Trumpy Tours Srl (via Etjca Spa)
09.2019 - 09.2022
High School Diploma -
Francesco Petrarca Linguistic High School
Similar Profiles
William ElliottWilliam Elliott
Human Resources Assistant at RFIHuman Resources Assistant at RFI
Idil AdenIdil Aden
Sales & Trafic Planner at Dansk Stats Baner (DSB) (Danish State Railways)Sales & Trafic Planner at Dansk Stats Baner (DSB) (Danish State Railways)
Francesco FulviFrancesco Fulvi
Music Teacher at Italian State SchoolMusic Teacher at Italian State School