ESTHER NGONYO DOMINIC
SIENA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Waiter
SMAGGLERS CAVE RESTURANT
07.2022 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Receptionist
NH HOTEL
02.2021 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
Babysitter
FAMILY
05.2019 - 01.2020
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
Volunteer
KARITAS
12.2017 - 04.2018
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Encouraged donations by supporting community fundraising events and campaigns.
Education
Master of Science - MSC FINANCE
12.2023
- [Scholarship Name]DSU REGIONAL SCHOLASHIP [Year Awarded] from 2018 /2022 [Awarding Body] DSU
- [International Grade]92/110, [School Name]UNIVERSITY OF SIENA, [Year] -2017/2020
- Degree Awarded with [Honors] BSC IN ECONOMICS AND BANKING
- Thesis Statement: [Thesis Title] BSC ECONOMIC FACTORS AFFECTING TAX COLLECTION IN KENYA
- Dissertation: [Dissertation Title] MSC APPLICATION OF ARTIFICAL INTELLENCE IN FINANCE
Bachelor of Science - BSC ECONOMICS AND BANKING
11.2020
Skills
- Cash Handling
- Service Prioritization
- Chemical Storage
- Inspecting Tickets
- Table Setting Arrangements
- Conflict and Complaint Resolution
- Preparing Guest Salads
Languages
English
Upper intermediate (B2)
Timeline
Waiter - SMAGGLERS CAVE RESTURANT
07.2022 - 05.2023
Receptionist - NH HOTEL
02.2021 - 06.2021
Babysitter - FAMILY
05.2019 - 01.2020
Volunteer - KARITAS
12.2017 - 04.2018
UNIVESITY OF SIENA - Master of Science, MSC FINANCE
UNIVERSITY OF SIENA - Bachelor of Science, BSC ECONOMICS AND BANKING
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