Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eugenio Maria Giacalone

Rome

Summary

Elevated Eccelsa Aviation's on-time performance through adept ramp service and passenger assistance, showcasing ramp safety awareness and exceptional social perceptiveness. Promoted for high-stakes tasks, I significantly contributed to operational efficiency and safety, earning recognition for my professional attitude and flexibility.


Positive, upbeat personality with friendly and approachable demeanor. Possesses knowledge of customer service principles and hospitality standards, ensuring smooth and efficient service. Capable of creating welcoming atmosphere and enhancing guest satisfaction.

Overview

2
2
years of professional experience

Work History

Ramp Operator - Follow Me

Eccelsa Aviation
06.2024 - 09.2024
  • I Worked during summers from June 2023 - September 2023 and then again June 2024- September 2024.
  • I started as a Ramp Operator and my job was to greet at the arrivals and departures, helping the passengers and crews to ensure a correct and secure flight and ensuring luggages.
  • During my second summer I was promoted to a higher risk and more difficult task, which Is the Follow-me. I studied and took my license in order to be able to operate. Not only was I in charge of the flights but also when in Need I was ready to help with the service of Catering or ready to help my colleagues at the Reception.
  • The airport was a Private Airport with on-going Jets from all over the world. Being constantly in contact with delicate and Known people I learned how to manage and behave differently depending the situation.
  • Contributed to on-time performance by quickly addressing ad hoc requests from flight crews or management personnel.
  • Operated various ground support equipment safely, adhering to established guidelines and protocols at all times.
  • Addressed any emergency situations in a calm and efficient manner, following proper protocols and procedures to minimize risk.
  • Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
  • Supported airline customer service initiatives by promptly responding to inquiries from passengers or crew members about baggage handling processes.
  • Reduced aircraft turnaround time through efficient loading and unloading of baggage and cargo.
  • Streamlined communication with control tower to ensure accurate flight information for departing and arriving flights.
  • Managed the safe movement of aircraft within the ramp area by guiding pilots using established visual signals.
  • Facilitated smooth transitions between different shifts by providing concise handover information regarding outstanding tasks or operational updates.
  • Collaborated with ground service teams to coordinate fueling operations and minimize delays for on-time departures.
  • Maintained a clean and organized ramp area, contributing to operational efficiency and safety standards.
  • Increased team productivity through clear communication with colleagues regarding task assignments and priorities.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 200 daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.

Hotel Waiter

Hotel Martini
07.2022 - 07.2022
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
  • Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
  • Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
  • Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
  • Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
  • Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
  • Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • I Worked there for a couple of weeks, then I had a Emergency in my Family and had to leave.

Education

J.D. - Law

LUISS
Rome
05-2028

Skills

  • Ramp safety awareness
  • Cleanliness
  • Ramp service
  • Order taking
  • Social perceptiveness
  • Passenger assistance
  • Foreign language
  • Table setting
  • Professional attitude
  • Guest relations
  • Dependable and responsible
  • Flexible schedule

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Ramp Operator - Follow Me

Eccelsa Aviation
06.2024 - 09.2024

Hotel Waiter

Hotel Martini
07.2022 - 07.2022

J.D. - Law

LUISS

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Eugenio Maria Giacalone