EUPHRAITH LISO
Office Administrator
Nairobi
Summary
Customer-focused professional with proven experience in office administration, travel coordination and front office operations. Skilled in handling client inquiries, resolving complaints and supporting daily operations. Recently gained banking exposure through job shadowing, strengthening knowledge in customer experience and service excellence. Adept at communication, data management, and multitasking in fast-paced environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Job Shadowing Trainee
Diamond Trust Bank
01.2026 - 02.2026
- Observed banking operations, customer service workflows and complaint resolution processes.
- Gained practical exposure to client handling and service excellence standards.
- Demonstrated adaptability, professionalism and willingness to learn in a corporate environment.
Travel Assistant Intern
Sheema Tours & Travel
01.2024 - 03.2025
- Developed customized itineraries for local and international tourists to enhance travel experiences.
- Coordinated bookings and liaised with hotels and transport providers for seamless arrangements.
- Managed client inquiries through phone, WhatsApp, and email to ensure timely responses.
- Oversaw company Instagram and Facebook pages to promote tours effectively.
- Acquired working knowledge of Amadeus and Galileo systems for improved operational efficiency.
Office Assistant
ECAS
01.2023 - 09.2023
- Managed front office tasks, including answering phones, handling emails, and welcoming walk-in clients.
- Maintained an organized filing system of paper documents and electronic files.
Customer Service Representative
Eldoret International Airport
05.2022 - 07.2022
- Provided information on flight schedules and services offered.
- Assisted passengers with check-in and boarding procedures.
- Engaged with diverse customers to enhance their travel experience.
- Supported emergency response procedures in collaboration with security personnel.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Care Attendant
Kenya Airport Authority
06.2015 - 09.2015
- Coordinated with security personnel for passenger safety protocols.
- Ensured compliance with airport regulations during passenger interactions.
- Collaborated with team members to enhance customer service experience.
- Resolved customer issues promptly and professionally.
- Monitored queues and directed passengers to appropriate service counters.
Education
Bachelor of Arts - Tourism Management
University of Eldoret
Kenya11-2022
Associate of Arts - Diploma in Tourism Management
University of Eldoret
11-2016
Skills
Office administration
Data entry and document organization
Appointment scheduling
Customer service and support
Travel coordination
Customer service
Document organization
Team collaboration
Scheduling appointments
Data entry
Inventory management
Time management
Bookkeeping
Filing and data archiving
Project Support
Accomplishments
- Successfully completed Job Shadowing Program at Diamond Trust Bank (2026)
- Certificate of participation for environmental awareness, camping, and cleaning Kapsabet Town
- Certificate of Merit for serving as an editor for tourism at the University of Eldoret
- Certificate of participation for attending Amboseli getaway trip, 2021-10-01 - 2021-10-04
Timeline
Job Shadowing Trainee
Diamond Trust Bank
01.2026 - 02.2026
Travel Assistant Intern
Sheema Tours & Travel
01.2024 - 03.2025
Office Assistant
ECAS
01.2023 - 09.2023
Customer Service Representative
Eldoret International Airport
05.2022 - 07.2022
Customer Care Attendant
Kenya Airport Authority
06.2015 - 09.2015
Associate of Arts - Diploma in Tourism Management
University of Eldoret
Bachelor of Arts - Tourism Management
University of Eldoret