Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Eurelis Rivera

Eurelis Rivera

Roma

Summary

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Aroma
06.2024 - 10.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.

Head Hostess

Palazzo Manfredi
04.2024 - 10.2024


  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
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  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.

Restaurant Hostess

Clara Roma
04.2024 - 09.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Restaurant Hostess

Rhinoceros
04.2024 - 09.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Event Hostess

RGPHARMA S.R.L Bologna
10.2023 - 10.2023
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
  • Supported marketing efforts by actively engaging with guests on social media platforms before, during, and after events.
  • Enhanced guest experience by providing exceptional and personalized service during events.
  • Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
  • Addressed inquiries from prospective clients regarding available services or rental options, effectively communicating the venue''s value proposition.
  • Managed event logistics and operations.

Restaurant Hostess

Sophia Loren Milan
06.2022 - 10.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Hostess Manager

Fiera Bologna Cosmofarma Exhibition Bologna
05.2022 - 05.2022
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.

Event Hostess

Fiera Bologna Forumclub
10.2021 - 10.2021
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.

Education

University - Medicine

Centro Bioenergetico
Venezuela
11.2016

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Handling complaints
  • Personal presentation
  • Guest relations
  • Reservation planning
  • Server support
  • Reservations coordination
  • Interactive communication skills
  • Waitlist management

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Restaurant Hostess

Aroma
06.2024 - 10.2024

Head Hostess

Palazzo Manfredi
04.2024 - 10.2024

Restaurant Hostess

Clara Roma
04.2024 - 09.2024

Restaurant Hostess

Rhinoceros
04.2024 - 09.2024

Event Hostess

RGPHARMA S.R.L Bologna
10.2023 - 10.2023

Restaurant Hostess

Sophia Loren Milan
06.2022 - 10.2022

Hostess Manager

Fiera Bologna Cosmofarma Exhibition Bologna
05.2022 - 05.2022

Event Hostess

Fiera Bologna Forumclub
10.2021 - 10.2021

University - Medicine

Centro Bioenergetico
Eurelis Rivera