Eva Lazzari Pevey

• Managed largest region for organization from initial contact through to closing and servicing.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
• Logged reports, expenses, receipts, and sales in company database.
• Conducted market research to identify trends and opportunities for increased sales growth.
• Collaborated with marketing team to develop targeted promotional materials for specific industries.
• Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Expanded customer base through cold calling, networking, and relationship building.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Used Salesforce CRM software to record personal information and purchases of contacted prospects.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.

· Customer support management for software and hardware assistance requests.

· Internal management of company processes in order to be able to prepare and organize hardware installations at customers' sites. - Issued "DDT" documents with related shipping tickets through the "GLS" shipping portal.

· Managed active monitoring systems for "Print and Production" office devices. - Arranged appointments for the company's sales representatives.

· Acquisition of new customers for the sales agents hired by the company and for independent agents. - Marketing and social media management (Company promotion and Advertising online).

· Supervised reception activities.

· Supervised the relationship between "IT technicians" and customers.

· rained and taught "IT products" classes to sales agents. - Mediated between sales agents and final customers.

· Spearheaded the adoption of remote support technologies, enabling quicker issue resolution for offsite employees.

· Managed a team of technicians, ensuring high-quality service and timely problem resolution.

· Maintained and updated [Type]customer service database.

· Activated accounts for clients interested in new services.

· Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

• Processed students and workers entry time and attendance records in the school
• Administered tests to students independently, even in the absence of the teacher
• Created different types of correspondence, (e.g
• Letters, messages, memorandum, reports, statistics, graphs, bulletins, newsletters, manuals, requests or other documents), to be sent to teachers, students, principal and school staff including

• I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying
• Eva Lazzari Pevey answering and redirecting admin, students and parents phone calls and concerns to the right professionals
• Carried out administrative procedures regarding registration of on-site and online students, financial aid and other related matters at the education center
• Took care of the library as well as checked in and out books as per the American librarian national standards online and on site
• Marketed upcoming classes and school events through material and online on the school website
• Assisted sales staff through direct sales and telemarketing
• Created marketing brochures using "Powerpoint."
• Order processing and correspondence
• Created invoices and checks of outgoing commissions and payments
• Coordinated courses for new collaborators
• Processed reports and dashboards to evaluate the progress of sales and the definition of the annual forecast
• Achieved defined sales volumes by making business proposals in compliance with the constraints established by the management
• Created partnerships for the development and consolidation of the customer portfolio
• Established new commercial relationships and management of negotiations
• Developed commercial strategies that aimed at expanding the product's market.

• Sent timely, accurate and completed students registrations to the Texas Regional Office in the United States
• Coordinated closely with the regional director the programming and schedule of the various university courses, of the educational center of the students, faculty and the local
• American community
• Completed financial "reports" and student enrollment in detail as requested by the headquarters of "Central Texas College", regional offices and the staff of the local education center
• Coordinated all faculty activities, including recruiting, and evaluated teachers and collaborators flanked by the Academic

• Delivered tools, equipment and games to assistants and authorized customers
• Took care of inventories and supplies
• Managed aspects related to the insurance of the recreation center and of any potential damaged equipment
• Managed about 200 customers per day
• Managed the use of sports fields, lanes and recreational equipment
• Organized and coordinated recreational activities and social events
• Used critical analysis with the aim of identifying promptly the best solutions of business issues preferring a cooperating and pragmatic approach
• Inventory control and updated the system periodically
• Ordered products and forwarded purchases requests to guarantee of the level of stocks necessary at the center
• Set, started and checked the correct operation of the various machinery and products to guarantee operational continuity and qualitative-quantitative standards.

• Handled and conducted incoming calls or inquiries from potential customers
• Assisted clients effectively by resolving disputes of different
• I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying
• Eva Lazzari Pevey orders placed with a detailed explanation of the products
• Excellent management of workload and professional relationships, responding calmly and evenly to challenging events
• Understood the real needs of the customer in order to identify the faster and more efficient solutions, guaranteeing an excellent service aimed at offering a satisfying experience in compliance with the business company guidelines
• Inventory control and updating periodic status of procurement as well as forwarded the purchase requests to guarantee the inventory level necessary for proper operation.

• Translated services from Italian to English and from Italian to
• Spanish and vice versa
• Provided assistance to front desk customer service personnel and managers
• Stored sensitive and essential documents concerning the company's privacy
• Ordered tools for the office
• Scheduled appointments for the area manager
• Sold and ordered products through official suppliers
• Created memorandums for managers
• Professional use of the "Office" program for carrying out activities and tasks ensuring maximum precision and competence
• Dealt with inventory control and updated periodically the status check of the procurement of products and forwarded the purchase requests to guarantee the level of stocks necessary for the correct operation
• Attentive, methodical and concrete approach to carrying out different tasks while ensuring an excellent work pace.

• Secretarial services
• Completed administrative tasks and supervised the staff
• Customer support and communication management
• Organization and coordination of conferences, meetings and reservations for office staff
• Established work procedures and schedules as well as daily clerical duties
• Supervision of other employees
• Training and orientation of new team members
• Management of office equipment such as fax machines, copiers, systems telephones and computers used for spreadsheets, word processing, database management and other applications
• Translation of documents from Italian into English and Spanish and vice versa
• I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying
• Eva Lazzari Pevey
• Effective and proactive collaboration with colleagues and superiors, operating in full synergy with the team to achieve the set goals
• Efficient and proactive management of working times, reducing the number unexpected and ineffective activities thanks to an accurate scheduling of tasks to be performed.

• Management of the shop activities regarding sales, customer service as well as applied shop policies and maintenance of the stationery bookshop
• Prepared and sold school products to different customers guaranteeing the best quality of the items sold
• Created collections and scheduled deliveries and interfaced with suppliers in regards of the inventory selection and purchases
• Developed and maintained excellent customer service skills
• Inventory control and management of the cash register
• Recognized by the owner for being hardworking, energetic and trustworthy which ended up in giving more responsibility tasks at work.

• Performed various activities such as ordering products from
• German/American buyers and the various outlets of the store in the world
• Marked products prices, performed shelf stock replenishment, rotation, created receipts and displayed items for sale
• Processed damaged or unacceptable products and returns
• Unloaded incoming stocks, transported goods to the storage place of the warehouse and stored products
• Setup, started-up and checked correct operation to guarantee operational continuity to the best qualitative-quantitative standards
• Assisted at the point of sale
• Managed and performed maintenance of the business
• Loaded and unloaded goods, took care of logistics, warehouse management and of the store's supplies.