Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evangelina Morales

Salt Lake City,Utah

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

I’m very easy to train in new things and love to learn and follow. I’m also a dedicated person to where I like to stick to one place for long periods of time.

Overview

7
7
years of professional experience

Work History

Debt Collector

North American Recovery
03.2021 - Current


  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Used skiptracing alternatives to get information on debtor.
  • Setting up lawsuits in office to be sent to attorneys office all over the United States

Store Clerk

Smiths
09.2019 - 03.2021
  • Stationed at front of the store greeting customers, helping them get around personally or with spoken directions
  • there to help sort and bag their groceries to their liking. Would escort them out if they needed assistance.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Detailed cleaning all around the store every hour
  • Restock items left behind throughout the day at end of my shift
  • Loading in carts every hour, keeping up with the flow of customers for that day

Restaurant Busser

Apollo Burger
10.2017 - 04.2018
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Assisted customers with carry-out service.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Enhanced overall restaurant presentation through constant upkeep of common areas such as entryways, waiting areas, coat rooms, and restrooms.
  • Worked in the back room refilling condiments, ice cream, changing out drink machine. Prep person basically for morning and night.
  • Dishwashing

Education

High School Diploma -

Highland High School
Salt Lake City Utah
03.2021

Skills

  • Legal knowledge
  • Attention to Detail
  • Delinquent Account Notification
  • Problem Identification
  • Quick and easygoing with needed accommodations
  • Good listener and can follow given tasks very well
  • Opinionated and responsive
  • Kind and firm attitude I’m really good at customer service but also sticking with company guidelines

Timeline

Debt Collector

North American Recovery
03.2021 - Current

Store Clerk

Smiths
09.2019 - 03.2021

Restaurant Busser

Apollo Burger
10.2017 - 04.2018

High School Diploma -

Highland High School
Evangelina Morales