Fabiana Trignano
Napoli
Summary
Detail-oriented and highly organized, I provide courteous and professional service, adapting to client needs. Fluent in English and Spanish, with a basic level of French, I effectively communicate with individuals from diverse cultural backgrounds, ensuring a positive experience for international clientele. Dedicated to efficiently resolving customer requests, I excel in dynamic environments where I can utilize my skills and continue to grow professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shop Assistant
Fattorie Garofalo
08.2022 - 10.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
Outbound Call Center Agent
Marte Srl
01.2022 - 05.2022
- Contributed to company growth by upselling products and services during interactions with customers.
- Elevated the quality of customer interactions by closely adhering to company guidelines and maintaining a professional demeanor at all times.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
Waitress
La Cantina di Masaniello
11.2018 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma - Linguistics
Liceo Statale Pasquale Villari
07-2018
Skills
- Customer service
- Strong multitasking
- Cash handling
- Greeting guests
- Cleanliness
- Goal oriented
- Continuous improvement
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Certification
Diploma DELE (Spanish Language) level B1
Personal Information
- Date of Birth: 09/11/1999
- Driving License: Categoria B
Disclaimer
I authorize the processing of my personal data pursuant to Article 13 of Legislative Decree 196/2003 and Article 13 of the GDPR (EU Regulation 2016/679) for the purposes of personnel recruitment and selection.
I authorize the processing of the personal data contained in this CV for the purposes of personnel recruitment and selection.
signature
Fabiana Trignano
Timeline
Shop Assistant
Fattorie Garofalo
08.2022 - 10.2024
Outbound Call Center Agent
Marte Srl
01.2022 - 05.2022
Waitress
La Cantina di Masaniello
11.2018 - 01.2021
High School Diploma - Linguistics
Liceo Statale Pasquale Villari
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