FABIO FIOR
Castelfranco Veneto,TV
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Very open minded and a very large vision
Overview
28
28
years of professional experience
Work History
CEO
Ristorante Fior Srls
Castelfranco Veneto, Italy
08.2022 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
General Manager
Hotel Fior
Castelfranco Veneto
01.2005 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner
Ristorante al Golf Ca Amata
Castelfranco Veneto, Italy
01.2002 - 01.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Junior Manager
Ristorante Rino Fior
Castelfranco Veneto
09.1996 - 01.2002
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Generated revenues yearly and effectively capitalized on industry growth.
Education
No Degree - Hotel Revenue Management
Cornell University
Online05.2021
Master Certificate in Hospitality Management - Hotel Management
Cornell University
Online12.2011
Certificate in Foodservice Management - Food Service
Cornell University
Online11.2011
Certificate in Hospitality Marketing - Hotel Management
Cornell University
Online07.2011
No Degree - Hospitality Management
University of Massachusetts Amherst
Online2011
Certificate in International Business Management - Business Administration
CIMBA
Asolo, Italy07.2008
Bachelor of Science - Economics
Università Di Padova
Padova1997
High School Diploma -
Istituti Filippin
Paderno Del Grappa, Italy06.1996
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Crisis Management
- Global perspective
- Executive Presence
- Negotiation
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
German
Intermediate (B1)
French
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
CEO
Ristorante Fior Srls
08.2022 - Current
General Manager
Hotel Fior
01.2005 - 07.2022
Owner
Ristorante al Golf Ca Amata
01.2002 - 01.2006
Junior Manager
Ristorante Rino Fior
09.1996 - 01.2002
No Degree - Hotel Revenue Management
Cornell University
Master Certificate in Hospitality Management - Hotel Management
Cornell University
Certificate in Foodservice Management - Food Service
Cornell University
Certificate in Hospitality Marketing - Hotel Management
Cornell University
No Degree - Hospitality Management
University of Massachusetts Amherst
Certificate in International Business Management - Business Administration
CIMBA
Bachelor of Science - Economics
Università Di Padova
High School Diploma -
Istituti Filippin