Fabio Roggero
Dynamic Customer Service Representative
Málaga
Summary
Highly motivated and adaptable customer service professional with 9+ years of experience in remote and hybrid work environments. Proven ability to deliver exceptional client support, build strong relationships, and seamlessly transition between diverse roles and locations. Expertise in cloud technologies, IT fundamentals, and CRM platforms (Salesforce, Zoho). Passionate about exceeding expectations and contributing to dynamic, forward-thinking organizations. Open to global mobility and fully equipped for remote collaboration.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
12
12
Certificates
4
4
Languages
Work History
Profile Manager / Customer Care Representative
Trivago
01.2024 - 12.2024
- Managed and optimized hotel profiles, ensuring accurate information and improved visibility
- Provided comprehensive support to clients, addressing inquiries with professionalism and expertise
- Collaborated with cross-functional teams to enhance service quality and customer satisfaction
Real Estate Agent
Keller Williams
01.2023 - 12.2024
- Delivered professional guidance to clients in property sales and purchases
- Conducted detailed market research to support client decisions and secure favorable outcomes
- Built a strong network of clients through consistent communication and trust-building strategies
Customer Care Representative
2FIT Tecnologia
01.2023 - 12.2024
- Delivered exceptional service to a diverse client base, fostering trust and loyalty
- Supported operational workflows to ensure timely and efficient resolution of customer inquiries
Customer Care Representative
Sogni D'Estate
01.2020 - 12.2022
- Provided personalized assistance to enhance client satisfaction and loyalty
- Acted as a key point of contact, addressing customer needs effectively
Day & Night Receptionist
Insolite T.B. Senator
01.2018 - 12.2019
- Ensured smooth operations by managing administrative tasks and responding to guest needs promptly
Hotel Receptionist
Hotel El Puerto by Pierre & Vacances
01.2018 - 12.2018
- Supported the front office team with professionalism and efficiency, contributing to a welcoming environment
Bar Manager
Downtown Food House
01.2015 - 12.2017
Bar Manager
Portorosa Valtur
01.2015 - 12.2015
Education
High School Diploma -
IPSIA G. Marconi
Imperia, IT 01.2004 - 04.2009
Skills
Customer Support Excellence
Remote Collaboration & Administration
Relationship Building & Retention
Technical Troubleshooting & CRM Management
Workflow Optimization & Task Prioritization
Cross-Cultural Communication & Adaptability
Conflict Resolution & Problem Solving
AWS Cloud Fundamentals
CRM Platforms (Salesforce, Zoho)
Operating Systems Basics
Microsoft Office Suite
Empathy
Adaptability
Effective Communication
Team Collaboration
Leadership
Negotiation
Time Management
Certification
AWS Cloud Practitioner Essentials, Coursera, Online
Timeline
Profile Manager / Customer Care Representative
Trivago
01.2024 - 12.2024
Real Estate Agent
Keller Williams
01.2023 - 12.2024
Customer Care Representative
2FIT Tecnologia
01.2023 - 12.2024
Customer Care Representative
Sogni D'Estate
01.2020 - 12.2022
Day & Night Receptionist
Insolite T.B. Senator
01.2018 - 12.2019
Hotel Receptionist
Hotel El Puerto by Pierre & Vacances
01.2018 - 12.2018
Bar Manager
Downtown Food House
01.2015 - 12.2017
Bar Manager
Portorosa Valtur
01.2015 - 12.2015
High School Diploma -
IPSIA G. Marconi
01.2004 - 04.2009
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Skillshighlights
AWS Cloud Fundamentals, CRM Platforms (Salesforce, Zoho), Operating Systems Basics, Microsoft Office Suite, Empathy, Adaptability, Effective Communication, Team Collaboration, Leadership, Negotiation, Time Management