Fabio Edoardo Chefane
Truccazzano
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Project Manager
ItaliaMedia
09.2018 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Vice Store Manager
Lidl
Cassano d'Adda, Italy
10.2023 - 03.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service
Inda
04.2023 - 07.2023
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Vice Store Manager
Md S.P.A
03.2022 - 03.2023
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Retail Assistant
MD S.P.A
09.2018 - 03.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Kindergarten English Teacher
Cassano D'Adda Kindergarten
Cassano d'Adda, Italy
02.2019 - 03.2020
- Enhanced communication skills by implementing daily group activities and fostering collaborative learning.
- Created a welcoming atmosphere for young learners, fostering meaningful relationships between teacher and student for optimal success.
Education
Ph.D. - Foreign Languages And Literatures
Università Degli Studi Di Bergamo
Bergamo2024
High School Diploma -
Liceo Linguistico Giordano Bruno
Cassano D'Adda07.2018
Skills
- Corporate Social Responsibility
- Team Leadership
- Product and Service Sales
- Tax Software
- Staff Training
- Financial Management
- Store Opening and Closing Procedures
- Cost Management
- Customer Service
- Manage Budgets
- Shift Checklists
Accomplishments
- Managed a store that exceeded company expectations in every category during the year 2022.
- Increased sales by 13% by coaching department managers on new merchandising standards.
- Supervised team of 18 staff members.
- Collaborated with team of 8 in the development of ItaliaMedia.
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Vice Store Manager
Lidl
10.2023 - 03.2024
Customer Service
Inda
04.2023 - 07.2023
Vice Store Manager
Md S.P.A
03.2022 - 03.2023
Kindergarten English Teacher
Cassano D'Adda Kindergarten
02.2019 - 03.2020
Project Manager
ItaliaMedia
09.2018 - Current
Retail Assistant
MD S.P.A
09.2018 - 03.2022
Ph.D. - Foreign Languages And Literatures
Università Degli Studi Di Bergamo
High School Diploma -
Liceo Linguistico Giordano Bruno
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