Fabio Lanna
Budapest
Summary
Dedicated and hardworking professional with a diploma in tourism and extensive experience in customer service and administration. Passionate about continuous learning and professional growth, aspiring to develop leadership skills while contributing to team success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Formlabs
04.2023 - Current
- Provide technical support to customers in EMEA for 3D printers
- Assist clients with product inquiries and troubleshooting
Customer Service Agent
Emirates Airline
11.2021 - 01.2023
- Assisted passengers with their needs, including ticket issuance and changes
- Managed customer inquiries and resolved issues effectively
Customer Service and Booking Admin
Agoda (Part of Booking.com)
09.2020 - 09.2021
- Handled customer bookings and inquiries
- Provided exceptional service to enhance customer satisfaction
Owner/Manager
[Spazio Faro Galleria d'arte & associazione culurale]
01.2019 - 01.2020
- Established and managed an art gallery showcasing local artists
- Organized exhibitions and events to promote the arts community
Hotel Receptionist and Accountancy Admin
Various Hotels
01.2005 - 01.2018
- Managed front desk operations and guest relations
- Assisted with accounting and administrative tasks
Education
Diploma - Tourism
Istituto Statale Teresa Confalonieri
01.2025
Skills
- Customer Service Excellence
- Technical Support
- Administrative and Accountancy Skills
- Strong Communication and Teamwork
- Problem-Solving and Conflict Resolution
- Adaptability and Continuous Learning
- Call center experience
- CRM Software
- Complaint Handling
- Ticket management
- Live chat support
- Sales Support
- SLA
- Customer Response
- [Product or Service] support
- Salesforce
- Payment Processing
- Technical Troubleshooting
- Social Media Support
- Customer service excellence
- Email management
- Attention to Detail
- Microsoft Windows and Office
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Collaborative Team Player
- Interpersonal Skills
- Customer Communication and Empathy
- Customer service expert
- Problem-solving abilities
- Online Chat Support
- Issue and Resolution Tracking
- Support Services
- Help Desk Support
- Organizational Skills
- Highly Professional
- Friendly and Patient
- Call Center Operations
- Tracking and Documentation
- Project Coordination
- Active Listening
- Creative Issue Resolution
Certification
SLA printing technology certified Agent
Additional Information
Interested in leadership development and team collaboration., Passionate about the arts and culture.
Languages
Italian
English
Raised
Rome, Italy
Personal Information
Place of Birth: Middlesbrough, UK
Timeline
Customer Support Specialist
Formlabs
04.2023 - Current
Customer Service Agent
Emirates Airline
11.2021 - 01.2023
Customer Service and Booking Admin
Agoda (Part of Booking.com)
09.2020 - 09.2021
Owner/Manager
[Spazio Faro Galleria d'arte & associazione culurale]
01.2019 - 01.2020
Hotel Receptionist and Accountancy Admin
Various Hotels
01.2005 - 01.2018
Diploma - Tourism
Istituto Statale Teresa Confalonieri
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