Fabrizio Nunnari
Rome
Summary
Customer Care professional with experience in delivering high-quality client support and credit analysis within the financial services sector. Skilled in managing complex customer inquiries, resolving issues efficiently, and ensuring an excellent client experience. Strong background in account management, and customer relationship building, with proven ability to work collaboratively in fast-paced environments. Recognized for adaptability, problem-solving, and maintaining composure under pressure while consistently meeting performance targets.
High flexibility and adaptable to any kinds of shifts.
Overview
7
7
years of professional experience
Work History
Customer Care Professional
American Express
Roma
09.2024 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Handled inbound calls, addressing customer concerns effectively and efficiently.
- Documented customer interactions in CRM system for future reference and follow-up.
- Collaborated with team members to ensure prompt resolution of customer issues.
- Maintained knowledge of product offerings to enhance customer support experience.
- Adapted quickly to new tools and systems for improved service delivery.
- Contributed to a positive team environment through effective communication skills.
- Maintained comprehensive product knowledge, staying up-to-date on new features and offerings to better assist customers.
- Reduced customer churn rate with effective problem-solving skills and empathetic communication techniques.
Production Supervisor
Straight to Hell
Roma
01.2019 - 08.2024
- Supervised daily production operations to ensure efficiency and quality standards were met.
- Trained and mentored new employees on safety protocols and production processes.
- Coordinated workflow among team members to minimize bottlenecks and enhance productivity.
- Implemented process improvements that reduced downtime and increased output consistency.
Education
Ph.D. - History
Università Degli Studi Di Firenze
Firenze03.2016
Skills
- Customer service excellence
- Complaint handling
- Data management and analysis
Languages
English
Upper intermediate (B2)
Timeline
Customer Care Professional
American Express
09.2024 - Current
Production Supervisor
Straight to Hell
01.2019 - 08.2024
Ph.D. - History
Università Degli Studi Di Firenze