Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Faith Wangari Muiruri

Faith Wangari Muiruri

Vittuone, Milan

Summary

Driven by a passion for compassionate caregiving and a proven track record in patient care, I excelled at Corti Luigi by enhancing patient satisfaction and reducing hospitalization rates. My expertise in medication administration and behavioral management, coupled with a strong ability to foster trust and open communication, has consistently improved the well-being of those under my care.

Overview

26
26
years of professional experience

Work History

Home Care Provider

Corti Luigi
09.2018 - Current
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Administered medication as directed by physician.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Assisted patients with self-administered medications.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
  • Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
  • Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
  • Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Administered medications in accordance with doctor's instructions.

Housekeeping Room Attendant

Ambasciata Hotel
02.2012 - 05.2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.

Customer Service Representative

EAN/GS1 KENYA
02.1998 - 05.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Diploma In Social Sanitary Services - Social And Health Studies

Informat Sl

Diploma In Secretarial And Computing - General Secretary And Computer Packages

Kenya Polytechnic
Nairobi Kenya

Skills

  • Compassionate Caregiving
  • Patient Care
  • Meal Preparation
  • Housekeeping
  • First aid and safety
  • Medication Administration
  • Behavioral Management
  • Nutrition monitoring
  • Documentation
  • State Driver's License
  • Basic Housekeeping
  • Home Care Aide (HCA)
  • Data Entry

Languages

English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)

Work Preference

Work Type

Full TimeContract Work

Work Location

On-Site

Important To Me

Career advancementPersonal development programs

Timeline

Home Care Provider

Corti Luigi
09.2018 - Current

Housekeeping Room Attendant

Ambasciata Hotel
02.2012 - 05.2018

Customer Service Representative

EAN/GS1 KENYA
02.1998 - 05.2008

Diploma In Social Sanitary Services - Social And Health Studies

Informat Sl

Diploma In Secretarial And Computing - General Secretary And Computer Packages

Kenya Polytechnic

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Faith Wangari Muiruri