Farshid Farahtaj

• As an IT Support Specialist, I provided comprehensive hardware and software support and managed network systems both locally and remotely for the PourAb Fars Company. My role included:

• Hardware Support:
  ->Diagnosed and resolved hardware issues for desktops, laptops, and other peripherals, ensuring minimal downtime for end-users.
  ->Managed and performed routine maintenance, upgrades, and installations of hardware components.

• Software Support:
  ->Installed, configured, and troubleshooted a variety of software applications to meet user needs.
  ->Provided user training and technical support for software applications, enhancing productivity and user satisfaction.
  
• Network Support:
  ->Managed and supported the company’s local area network (LAN) and wide area network (WAN), ensuring reliable connectivity.
  ->Monitored network performance, performed troubleshooting, and resolved network issues to maintain optimal network efficiency.
  ->Implemented network security measures, including firewalls and antivirus software, to safeguard company data.
  
• Remote Support:
  ->Provided remote technical support to off-site users via various remote desktop applications, ensuring consistent and timely problem resolution.
  ->Utilized remote monitoring and management tools to oversee and maintain system performance and security.
  
• System Administration:
  ->Administered user accounts, permissions, and passwords in compliance with company policies and security best practices.
  ->Conducted regular system backups and data recovery operations to ensure data integrity and availability.
  
• Documentation and Reporting:
  ->Documented all support activities, solutions provided, and technical procedures to maintain accurate records and facilitate knowledge sharing.
  ->Generated regular reports on system performance, support activities, and network health for management review.

• As Founder and Director, I led my company to deliver innovative solutions in video surveillance, network monitoring, and IT support on a project basis, providing both hardware and software services to various clients. Key responsibilities and achievements include:
  
• Developed Video Surveillance Solutions:
  1. Implementation and execution of audio and video surveillance systems

• Built Network Monitoring Systems:
  1. Network Integration
  2. Data Analytics:

• Provided Software and Hardware Support:
  1. Comprehensive Support Services:
  ->Established protocols for software and hardware support, ensuring high system availability and reliability.
  2. Remote and On-Site Assistance:
  ->Managed support teams to provide timely remote and on-site resolutions, enhancing client satisfaction.
  
• Managed Computer Network Support:
  1. Network Installation and Configuration:
  ->Led of installation and configuration projects for computer networks, tailored to client needs.
  2. Ongoing Maintenance:
  ->Oversaw maintenance and troubleshooting to ensure seamless network operation.
  
• Led Project-Based Operations:
  1. Project Management:
  ->Directed executive, sales, and support teams, ensuring successful project delivery on time and within budget.
  2. Client Relations:
  ->Managed contracts and client negotiations, maintaining clear project scope and strong relationships.
  
• Business and Team Development:
  1. Sales Strategies:
  ->Developed strategies and proposals to grow the client base and drive business expansion.
  2. Team Leadership:
  ->Fostered a collaborative environment, leading training initiatives to enhance team skills and performance.

As the IT Manager at Tirazis Chain Store Shops, I led the transformation and enhancement of the IT infrastructure across multiple store locations. I was responsible for:

• Centralized IT Infrastructure: Designed and implemented a unified IT infrastructure, integrating network systems and server management, ensuring consistent performance and security across all stores.
• Network Solutions & Engineering: Developed and managed LAN and WAN solutions, configured advanced network systems, and created protocols for remote monitoring and management, resulting in improved connectivity, communication, and support efficiency.
• Server Management: Built and maintained critical servers with automated backup and recovery systems, ensuring data integrity and availability.
• Video Surveillance Systems: Deployed integrated video surveillance systems for enhanced security and remote monitoring capabilities.
• Emergency Power Systems: Developed and managed UPS systems and backup generators, ensuring continuous IT operations during power outages.
• Cybersecurity: Implemented comprehensive cybersecurity measures, including firewalls, antivirus solutions, and access controls, to protect IT assets from threats.
• Project Leadership: Led technology upgrade projects, managed vendor relationships, and provided training and support to IT staff, resulting in improved system performance and user experience.
• Performance Monitoring: Developed real-time monitoring applications for network and server performance, facilitating proactive maintenance and minimizing downtime.