FATIMA DIALLO
Capri Leone
Summary
Dynamic personality with customer management experience and strong communication skills in English and French. With over 3 years of work experience, I have developed the ability to adapt to various environments while ensuring excellent customer service. My experience working directly with the public has resulted in positive feedback and increased customer satisfaction (both in-person and virtual assistance). Ready to contribute my linguistic and managerial skills to optimize efficiency and communication within the team.
Overview
2026
2026
years of professional experience
Work History
Appointment Setter
Uleads
01.2026 - 02.2026
- Cold calling & warm lead management
- Appointment scheduling
- Email management
- Reporting and goal tracking
- Prioritised tasks effectively, managing multiple calendars without scheduling conflicts.
- Utilised CRM software to record client information, ensuring accurate follow-up activities.
Insurance Consultant
Alleanza Assicurazioni
10.2025 - 12.2025
- Consulting activities
- CRM management
- Cold calling
- Policy and portfolio management
Administrative Secretary
Milan
08.2025 - 09.2025
- Corporate CRM management
- Front & back office
- Customer service
- Inbound and outbound switchboard
- Quotation management
Sales Assistant
Calliope
Milan
06.2025 - 08.2025
- Cash register management
- Warehouse management
- Customer assistance
- Store management and visual merchandising
- Improved communication skills in niche retail context
Consulting and Back Office Activities
09.2024 - 05.2025
- HR supervision and organizational management
- Strategic planning and goal monitoring
- Internal and external communication management
- Strengthening corporate identity and partnerships
Manager
Generali Assicurazioni
- General Agency of Monza
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
Education
High School Diploma - Language
Giulio Casiraghi Language High School
Cinisello BalsamoBachelor's Degree - Linguistic Mediation Sciences
University of Messina
Diploma - Foreign Languages and Cultures
Skills
- Operational autonomy
- Management skills
- Goal-oriented mindset
- PC proficiency - MS Office
- Professional ethics
- Project planning
- Customer care & customer success
- Front & back office
- Corporate CRM systems
- Remote work time management
- Software proficiency & social media management
- Canva
- Adobe Illustrator
- Photoshop
- Content creation
- Teamworking & problem solving
- Friendly, sociable and dynamic personality
- Customer relationship management
- Appointment scheduling
- Internal communication
- Team performance optimisation
- Client follow-up strategies
Languages
Italian
Proficient
C2
English
Upper Intermediate
B2
French
Advanced
C1
Timeline
Appointment Setter
Uleads
01.2026 - 02.2026
Insurance Consultant
Alleanza Assicurazioni
10.2025 - 12.2025
Administrative Secretary
08.2025 - 09.2025
Sales Assistant
Calliope
06.2025 - 08.2025
Consulting and Back Office Activities
09.2024 - 05.2025
Manager
Generali Assicurazioni
High School Diploma - Language
Giulio Casiraghi Language High School
Bachelor's Degree - Linguistic Mediation Sciences
University of Messina