Federica Amato
Rome
Summary
I am a self-controlled person, with emotional balance and able to manage and organize the amount of work under pressure. I have organizational abilities and I like teamwork. I also have excellent communication and problem solving skills, that I am able to apply with colleagues and customers, being friendly and professional at the same time, empathizing with them.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Welcome Desk Supervisor
W Rome
06.2023 - Current
- Performing team and shift leadership.
- Check-in & Check-Out Duties.
- Sorting, receiving and distributing mail correspondence between hotel departments and guests.
- Resolving customer problems and complaints.
- Collecting payments from clients and updating account balances.
- Reservation duties using Marsha.
- Working flexible hours, night, weekends and holiday shifts.
Airport Check - In Agent
Aviation Services
02.2023 - 05.2023
- Performed Check-in & Boarding Duties.
- Resolved customer problems and complaints.
- Collected payments from clients.
- Worked flexible hours, night, weekends and holiday shifts.
Welcome Desk Agent
W Rome
09.2021 - 02.2023
- Performed Check-in & Check-Out Duties.
- Sorted, received and distributed mail correspondence between hotel departments and guests.
- Resolved customer problems and complaints.
- Collected payments from clients and updating account balances.
- Worked flexible hours, night, weekends and holiday shifts.
Cabin Manager
Norwegian Air Resources
12.2017 - 09.2021
- Trained to deal with security, emergencies, as well as first aid and medical situations on boeing 787.
- Responsible for safety and security of passengers and crew.
- Managed and supervised cabin crew activities.
- Daily briefing.
- Provided information and maintained communication between cabin crew, pilots and airport ground staff.
- Ensured company procedures regarding safety, service and security were met.
- Processed incident reports.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items.
- Worked flexible hours, night, weekends and holiday shifts.
Guest Service Agent
Bulgari Hotels & Resorts
05.2021 - 08.2021
- Sorted, received and distributed mail correspondence between hotel departments and guests.
- Resolved customer problems and complaints.
- Planned special events (wedding anniversary, birthday, etc.).
- Managed incoming calls.
- Reservation duties using Marsha.
- Worked flexible hours, night, weekends and holiday shifts.
Cabin Crew
British Airways
05.2016 - 12.2017
- Trained to deal with security, emergencies, as well as first aid and medical situations on boeing 747 - 777 and Airbus 319 - 320 - 321.
- Responsible for safety and security of passengers and crew.
- Provided information and maintained communication between cabin crew, pilots and airport ground staff.
- Ensured company procedures regarding safety, service and security were met.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Guest Relations Agent
Rome Cavalieri, Waldorf Astoria Hotels & Resorts
06.2015 - 11.2015
- Sorted, received and distributed mail correspondence between hotel departments and guests.
- Worked closely with guests, VIP or celebrities, with high degree of respect and privacy.
- Performed Check-in duties to VIP guests.
- Planned special events (wedding anniversary, birthday, etc.).
- Worked flexible hours, night, weekends andholiday shifts.
Cabin Crew
Emirates
09.2014 - 05.2015
- Trained to deal with security, emergencies, as well as first aid and medical situations on boing 777, Airbus 330-340.
- Responsible for safety and security of passengers and crew.
- Daily briefinEnsured company procedures regarding safety, serviceand security were met.
- Used critical thinking to break down problems, evaluatesolutions and make decisions.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items.
- Worked flexible hours, night, weekends and holiday shifts.
Education
Professional Qualification for Sommeliers - Wine Industry
FIS - Italian Sommelier Foundation
03.2022 - 06.2024
Bachelor Degree - Linguistic and Cultural - Mediation
Roma Tre University
10.2009 - 03.2014
Chinese Language Course - Chinese Studies - Linguistic and Cultural - Mediation
Xi'An International Studies University
02.2012 - 07.2012
Skills
- Team worker
- Safety focused
- Problem solving
- Customer oriented
- Communication
- Energetic and dedicated
Additional Information
Address: Via Roberto Crippa, 69 - 00125 - Rome
Date of Birth: 27/02/1990
Accomplishments
- Talent of the Month at W Rome in 2022
- Talent Coach of the Quarter at W Rome in 2024
Languages
Italian: Mother Tongue
English: Proficiency (C1)
Chinese: Base knowledge (A2)
Hobbies and Interests
- Travelling
- Swimming
- Beach volley
- Running
- Cooking
- Animal Care
- Reading
Disclaimer
I authorize the use of my personal data in accordance with EU Regulation 2016/679 (GDPR) and the legislative Decree n°196/03 (art. 13 GDPR).
Federica Amato
Timeline
Welcome Desk Supervisor
W Rome
06.2023 - Current
Airport Check - In Agent
Aviation Services
02.2023 - 05.2023
Professional Qualification for Sommeliers - Wine Industry
FIS - Italian Sommelier Foundation
03.2022 - 06.2024
Welcome Desk Agent
W Rome
09.2021 - 02.2023
Guest Service Agent
Bulgari Hotels & Resorts
05.2021 - 08.2021
Cabin Manager
Norwegian Air Resources
12.2017 - 09.2021
Cabin Crew
British Airways
05.2016 - 12.2017
Guest Relations Agent
Rome Cavalieri, Waldorf Astoria Hotels & Resorts
06.2015 - 11.2015
Cabin Crew
Emirates
09.2014 - 05.2015
Chinese Language Course - Chinese Studies - Linguistic and Cultural - Mediation
Xi'An International Studies University
02.2012 - 07.2012
Bachelor Degree - Linguistic and Cultural - Mediation
Roma Tre University
10.2009 - 03.2014
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