Federica Bison
Content Policy & Compliance | HR Professional In Training
Madrid,
Summary
Results-driven professional with expertise in content management, operations, and team leadership. Achieved 100% moderation accuracy at TikTok ByteDance while improving team productivity and ensuring compliance. Skilled in problem-solving, training, and optimizing workflows in fast-paced environments. Passionate about driving operational efficiency and enhancing team performance. Fluent in Italian, English, and Spanish.
Overview
7
7
years of professional experience
27
27
years of post-secondary education
3
3
Languages
Work History
Content Management Specialist
TikTok ByteDance
07.2022 - 02.2025
- Managed content compliance and moderation, addressing objectionable material like violence, hate speech, and self harm.
- Achieved 100% moderation accuracy for several months, maintaining high efficiency and quality.
- Increased task completion by balancing quality and speed, boosting team productivity.
- Evaluated content violation appeals, ensuring fairness and policy alignment.
- Collaborated with policy teams and stakeholders to refine platform regulations based on trends and insights.
- Onboarded new team members, and conducted performance reviews and coaching to enhance efficiency and maintain moderation standards.
Sales Advisor & Operations Supervisor
Anthropologie
12.2019 - 07.2022
- Boosted sales during peak periods through efficient service and teamwork.
- Led and supervised the operations team, managing planners, rotations, and break schedules for optimal performance.
- Trained and onboarded 5+ temporary staff during peak seasons and new hires, ensuring quick adaptation to store operations.
- Managed apparel and home departments, ensuring smooth operations and efficient stock control in the flagship London store.
- Maintained high standards of customer service, contributing to the overall success of the store.
Deputy Head Cashier
Zara
03.2019 - 12.2019
- Led cash desk operations across 14 tills on three floors, managing transactions, refunds, and exchanges, and ensuring accurate cash handling.
- Managed cash handling with a new experimental cash-counting machine, troubleshooting issues, ensuring no discrepancies despite the challenges.
- Mentored a team of 26 cashiers, delegating tasks, managing performance, and resolving customer disputes while ensuring compliance with company policies.
- Demonstrated exceptional problem-solving skills, quickly resolving technical and operational issues.
- Created daily plans and rotas, ensuring optimal staff coverage during absences.
- Collaborated with the shop floor to ensure smooth operations and efficiency.
Sales Assistant
Zara
08.2018 - 03.2019
- Managed cash desk operations, ensuring quick and accurate transactions.
- Supported shop floor by assisting customers and maintaining stock levels.
Education
CIPD Associate Diploma in People Management
International Correspondence Schools
London 04.2001 - 06.2025
Bachelor of Arts - Degree in Criminology And Criminal Psychology
University of Greenwich
London 09.2020 - 07.2023
Skills
- Policy Enforcement and Compliance
- Operational Planning and Scheduling
- Critical Thinking and Problem-Solving
- Team Leadership and Team Management
- Cross-Functional Team Collaboration
- Exceptional Customer Service
- Cash Handling and Financial Transactions
- Adaptability and Resilience
- Attention to Detail
Timeline
Content Management Specialist
TikTok ByteDance
07.2022 - 02.2025
Bachelor of Arts - Degree in Criminology And Criminal Psychology
University of Greenwich
09.2020 - 07.2023
Sales Advisor & Operations Supervisor
Anthropologie
12.2019 - 07.2022
Deputy Head Cashier
Zara
03.2019 - 12.2019
Sales Assistant
Zara
08.2018 - 03.2019
CIPD Associate Diploma in People Management
International Correspondence Schools
04.2001 - 06.2025
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