Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Federica Di Pasquale

Spoltore

Summary

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

5
5
years of professional experience

Work History

Shop Assistant

Zara
10.2022 - 11.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.

Barista

Caffè "Buona La Prima"
06.2021 - 06.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Shop Assistant

Primark
06.2022 - 10.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Checked incoming orders and organized new stock.
  • Greeted customers entering store and offered assistance with requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Helped customers find merchandise and assisted with sizing and accessories.
  • Helped managers with daily checklists and last-minute requirements.
  • Helped team members work optimally by frequently stocking work supplies and tools.
  • Completed projects and work assignments despite tight deadlines.

Secretary

"Auditorium Cerulli"
01.2021 - 05.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.

Au Pair

Private Family
05.2018 - 08.2018
  • Assisted with housework such as laundry and cooking.
  • Developed bilingual abilities in Language through immersive conversation and activities.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.

Babysitter

Private Family
09.2019 - 02.2021
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles and read books to young children.
  • Communicated positively with children and guardians.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands and share by leading by example.

Barista

Lagardére Food And Service
06.2017 - 12.2017

Barista

"Bar "Marco "
07.2015 - 12.2016

Education

DAMS - Music , Art , Cinema , Theatre -

University of Teramo
Teramo
03.2023

Diploma in Tourism

Istituto Tecnico "Tito Acerbo"
Pescara
06.2015

Skills

  • Team Goals
  • Competitive Knowledge
  • Corrective Actions
  • Skilled in Mediation
  • Cash Counting
  • Cash Register Operations
  • POS Systems
  • Public Works
  • Effective Customer Communication

Languages

English
Upper intermediate (B2)
Spanish
Elementary (A2)

Timeline

Shop Assistant

Zara
10.2022 - 11.2022

Shop Assistant

Primark
06.2022 - 10.2022

Barista

Caffè "Buona La Prima"
06.2021 - 06.2022

Secretary

"Auditorium Cerulli"
01.2021 - 05.2021

Babysitter

Private Family
09.2019 - 02.2021

Au Pair

Private Family
05.2018 - 08.2018

Barista

Lagardére Food And Service
06.2017 - 12.2017

Barista

"Bar "Marco "
07.2015 - 12.2016

DAMS - Music , Art , Cinema , Theatre -

University of Teramo

Diploma in Tourism

Istituto Tecnico "Tito Acerbo"

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Federica Di Pasquale