Federica Modola
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am passionate about brand advertising, marketing and social media contents, along with human relations. Always eager to learn and adapt to different environments.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Emirates
07.2019 - Current
- Business Class cabin crew
- Welcome costumers, special attention given to to high valued customers, VIPs, infants and media representatives.
- Engage with customers to better understand needs and deliver excellent service.
- Business Promotion crew-Member of events and company advertising as social media content for US open, meet and greet for AC Milan San Siro 2023, Arabian Travel Market Dubai 2023, brand ambassador for the launch of the Montreal route in July 2023, meet and greet during Rugby World Cup,France 2023 and ICC cricket 2024.
- Follow company regulations and rules to promote a safe environment for travellers and employees.
- Display excellent attention to detail, act as brand ambassador and show exceptional hospitality skills.
Passenger service agent
S.A.G.A. S.p.A, Aeroporto Internazionale d'Abruzzo
04.2019 - 05.2019
- Managed team member schedules, work assignments and over 50 customer calls per day.
- Created and communicated clearly, providing relevant and up-to-date information by phone and email.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Developed appropriate resources to meet needs of diverse audiences.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
HR Assistant
Best Union Company
10.2017 - 03.2018
- Stored and processed job applications, providing selected candidate information to recruiters.
- Organize and set up interviews with shortlisted candidates.
- Prospected potential management candidates matching current and pipeline vacancies.
- Update company databases by entering new employee contact information, details, and more and ensure data consistency.
- Familiarity with HRIS and resume databases, MS Office and basic understanding of labor legislation.
Brand Promoter
Best Union Company
09.2017 - 10.2017
- Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective sales and deal closing.
- Created brand awareness and coordinated placements for television and radio, social media and print publication advertisements.
- Scheduled appointments with potential customers for product installation.
Education
Master of Education - Psychology
Università Degli Studi Di Bari, Aldo Moro
Master's degree - International communication for enterprises
Università Degli Studi "G. D'Annunzio"
Pescara2019
Bachelor's degree - Translation and Linguistic mediation
Università Degli Studi Di Bari, Aldo Moro
2017
Skills
- Experience in premium cabin hospitality and team coordination
- Experience in talent acquisition and events planning
- Excellent interpersonal communication skills
- Training and mentoring, decision making
- Confidence, empathy and respect
- Highly adaptable, professional, good time management and attention to details
- MS Office, Adobe Photoshop, HRIS
Languages
Italian
Native
English
Proficient (C2)
Russian
Elementary
Affiliations
- Volleyball,rollerskating, tennis, photography, editing, paddleboarding,
Timeline
Cabin Crew
Emirates
07.2019 - Current
Passenger service agent
S.A.G.A. S.p.A, Aeroporto Internazionale d'Abruzzo
04.2019 - 05.2019
HR Assistant
Best Union Company
10.2017 - 03.2018
Brand Promoter
Best Union Company
09.2017 - 10.2017
Master of Education - Psychology
Università Degli Studi Di Bari, Aldo Moro
Master's degree - International communication for enterprises
Università Degli Studi "G. D'Annunzio"
Bachelor's degree - Translation and Linguistic mediation
Università Degli Studi Di Bari, Aldo Moro
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