Federica Nataloni
Madrid
Summary
Energetic and multilingual cabin crew member with dynamic customer service skills. Known for excellent customer relations and welcoming attitude. Handles high-pressure situations with undeniable grace and poise.
Overview
14
14
years of professional experience
Work History
Cabin Crew Member
Iberia Airlines (Long Haul)
05.2023 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
Cabin Crew Member/Senior Cabin Crew Member
Vueling Airlines (Short Haul)
05.2016 - 04.2023
Check-in/Boarding Agent
Aviation Services S.p.a. Handler
04.2013 - 03.2016
- Reviewed tickets, identification, and passports to verify traveler identity.
- Printed boarding pass and checked baggage at check-in desk.
- Boarded passengers at gate.
Check-in/Boarding Agent
Flightcare Italia Handler
03.2011 - 02.2013
Swimming Instructor
Amendola Swimming School
02.2011 - 12.2012
Education
High School Diploma -
Lyceum Federigo Enriques (Sciences And Languages)
Rome, Italy07.2010
Skills
- Safety awareness
- Customer Assistance
- Food and Beverage Service
- Reliability and punctuality
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Cabin Crew Member
Iberia Airlines (Long Haul)
05.2023 - Current
Cabin Crew Member/Senior Cabin Crew Member
Vueling Airlines (Short Haul)
05.2016 - 04.2023
Check-in/Boarding Agent
Aviation Services S.p.a. Handler
04.2013 - 03.2016
Check-in/Boarding Agent
Flightcare Italia Handler
03.2011 - 02.2013
Swimming Instructor
Amendola Swimming School
02.2011 - 12.2012
High School Diploma -
Lyceum Federigo Enriques (Sciences And Languages)
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