Federica Tronti
SALES & MARKETING SPECIALIST
Summary
Dynamic and results-oriented marketing professional with 10 years of experience in B2C and B2B sectors. Proven ability to develop strategic relationships, drive revenue growth, and deliver outstanding customer service. Ambitious, resilient, and detail-oriented with a strong eye for opportunities
Overview
15
15
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Sales Account Specialist
Astrobio
01.2021 - Current
- Built and maintained relationships with over 50 key clients, increasing client retention by 20%.
- Developed tailored marketing strategies for diverse product lines, resulting in a 15% increase in regional sales.
- Collaborated with distributors and suppliers to streamline operations, reducing delivery times by 10%.
Key Account
Hexion
01.2016 - 01.2020
- Successfully launched and promoted 10+ new products, boosting market penetration by 25%.
- Resolved complex supply chain issues, ensuring 95% on-time delivery rate.
- Provided continuous support to external agents, enhancing customer satisfaction by 15%.
Export Area Manager Assistant
GFL company Suisse
01.2012 - 01.2016
- Company Overview: company specialized in the production and distribution of cosmetics
- My responsibilities at GF were to work with the Export department
- Project Management activities and customer management
Customer service
Yoox
01.2010 - 01.2011
- My responsibilities at Yoox was to be the first point of contact for any customer, managing incoming calls and customer service inquires, generating sales lead and identifying customer needs to achieve satisfaction
Education
Degree - Communication and Public Relations
Milano University
01.2008 - 01.2011
Master Degree - Marketing Management
Milano Cattolica University
01.2020 - 01.2021
Diploma - foreign languages
Carlo Rosselli
01.2001 - 01.2006
Skills
CRM proficiency
Customer service
Sales funnel management
Customer relationship building
Personal Information
Work Permit: I authorize to process my personal data as per Regulation UE n. 2016/679 - GDPR
Timeline
Sales Account Specialist
Astrobio
01.2021 - Current
Master Degree - Marketing Management
Milano Cattolica University
01.2020 - 01.2021
Key Account
Hexion
01.2016 - 01.2020
Export Area Manager Assistant
GFL company Suisse
01.2012 - 01.2016
Customer service
Yoox
01.2010 - 01.2011
Degree - Communication and Public Relations
Milano University
01.2008 - 01.2011
Diploma - foreign languages
Carlo Rosselli
01.2001 - 01.2006
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