Federica Vagnoni
San Benedetto del Tronto
Summary
Resourceful and detail-oriented professional with a proven track record in team management, partnership development, and brand promotion across international markets, including London, Sydney, and Melbourne. Expertise in leadership, organization, and operational coordination has been developed through significant roles in the hospitality and management sectors. Recent experiences focus on enhancing customer loyalty, executing impactful marketing activations, and cultivating strategic partnerships at a regional level. A proactive, results-driven approach complements a diverse skill set in communication and mentoring, fostering dynamic work environments while pursuing passions in mental coaching, content creation, and digital marketing.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
PepsiCo
03.2024 - 08.2025
- Managed activations and collaborations with local partners (retail, events) in the Marche region, from planning to execution, ensuring full alignment with brand guidelines.
- Developed customer loyalty through tailored commercial proposals and dedicated activations, securing exclusive placements and replacing direct competitors.
- Monitored performance, collected feedback, and prepared reports to optimize future campaigns and support marketing strategy.
Store Manager
Getir Italy
11.2021 - 03.2023
- Managed and coordinated store operations, including organization and planning of activities and staff schedules for 60+ employees.
- Oversaw candidate selection and recruitment, conducting interviews and providing subsequent training for new hires.
- Maintained efficient and continuous communication with international staff, requiring strong English proficiency and cross-cultural collaboration skills.
Floor Manager
Restaurant "Il Borghetto"
05.2021 - 10.2021
- Managed daily operations for optimal efficiency by scheduling employees, ordering supplies, and overseeing food preparation.
- Increased employee retention through effective training, staff development, and regular performance evaluations.
Assistant Restaurant Manager
Breslin
10.2018 - 03.2020
- Supervised, trained, and evaluated over 15 employees in the dining room and bar.
- Organized work schedules and monitored daily operations.
- Efficiently planned tasks to optimize workflow, enabling quick adaptation to unexpected changes and last-minute adjustments.
Floor Supervisor
Sofitel
06.2019 - 09.2019
- Applied solutions and approaches tailored to the real needs of clients to ensure excellent service and convert satisfactory experiences into customer loyalty.
- Managed dining room operations, ensuring consistently five-star service standards.
- Oversaw reservations and banquet arrangements, adapting to both standard and special client requests.
Restaurant Host
Hurricanes
09.2017 - 04.2018
- Managed reservations and oversaw guest reception, including table rotation.
- Promoted high standards of service, quality, and attention to detail to ensure an unforgettable customer experience.
Assistant Restaurant Manager
Belgo - CDG
02.2016 - 08.2017
- Managed daily cash and credit card transactions exceeding £5,000, demonstrating accuracy and efficiency.
- Designed and implemented methods to improve service and team performance, enhancing business sustainability through continuous improvements.
Assistant Restaurant Manager
Bella Italia - CDG
10.2015 - 02.2016
- Reduced food waste by supervising ingredient usage, optimizing cost planning, anticipating customer demand, and monitoring item popularity.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant manager
Cafè Rouge- CDG
01.2014 - 10.2015
- Assisted the manager in managing relationships with clients, suppliers, and partners.
- Conducted budgeting and forecasting through analysis of financial and commercial data.
- Handled recruiting and provided subsequent training for staff.
Education
High School Diploma -
IIS Augusto Capriotti - Economics
San Benedetto Del Tronto06-2013
Skills
- Strong diplomatic skills in problem-solving
- Team coordination and staff management abilities
- Organizational skills and leadership
- Decision-making responsibility
- Proficiency in budgeting, target setting, and planning
- Time management mastery
Languages
English
Avanzato
C1
French
Intermedio
B1
Spanish
Intermedio
B1
Italian
Bilingual or Proficient (C2)
Timeline
Brand Ambassador
PepsiCo
03.2024 - 08.2025
Store Manager
Getir Italy
11.2021 - 03.2023
Floor Manager
Restaurant "Il Borghetto"
05.2021 - 10.2021
Floor Supervisor
Sofitel
06.2019 - 09.2019
Assistant Restaurant Manager
Breslin
10.2018 - 03.2020
Restaurant Host
Hurricanes
09.2017 - 04.2018
Assistant Restaurant Manager
Belgo - CDG
02.2016 - 08.2017
Assistant Restaurant Manager
Bella Italia - CDG
10.2015 - 02.2016
Assistant manager
Cafè Rouge- CDG
01.2014 - 10.2015
High School Diploma -
IIS Augusto Capriotti - Economics
Personal Information
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