Summary
Overview
Work History
Education
Skills
Communication & Leadership
Languages
Reference Contact
Timeline
StoreManager

Federica Vilardi

Milano

Summary

Co-managing with the Regional Manager, a regional team of 7 SM between WEU& UK, facilitating the business deadline and the global sales achievement.


Proactive Senior Store Manager with 14 years experience in: developing international staff & settings strategies to meet business objectives. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques with the mission of offer an exclusive customer service. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.



Overview

14
14
years of professional experience

Work History

Senior Store Manager

Agent Provocateur
11.2009 - Current

Experienced Senior Manager of a top store taking over 1.3M€ per year. Store KPIs in positive vs 2022.


Due to the continuous successful achievements in Milan, in 2018 I have been promoted officially as Senior Manager deputy RM for WEU & UK.

Last Pay Review( Promotion Letter )was on May 2021, due to the progress against financial year KPIS and performance of my role above the standard required.


  • Recruiting, coaching & developing international luxury sales team (Milan 7 SA + supporting 7 teams between WEU/UK ).
  • Managing clients’ expectations, building long lasting relations (increased Returning clients purchase by 30%), well Integrated in the social environment, cultivate e maintain third-party client’s relations (Initiated Partnership/Events generated 5% tot sls).
  • Managing stock level & staff payrolls (including overviewing store costs) with excellent achievements (measured bi-annual stock loss under 0.3%, as well as optimal store coverage management, with minimal extra hours).
  • Supporting RM since 2015- tracking & monitoring as well as leading weekly presentation of regional business results to the Management Team.
  • Regional weekly business analysis, following up on major issues & priorities, as well as tracking performance against KPIs whilst monitoring trends to optimize sales.
  • Coo-planning & supporting RM in every company focus, seasonal launch & business demand. (I travel along the Regions to support RM in teams’ inductions & store visits).
  • Review of the Regional Merchandising Allocation files & Dashboard, as well as drawn accordingly to the RM feedback an ad hoc plan with the priority stores.
  • Buying the new seasonal collection for MLN and on some occasions for the 2 Regions.



Education

Diploma Di Liceo Linguistico - Relevant Modules: English, German, French

Don Lorenzo Milani
Bergamo
06.2007

Skills

  • Strategize Business Plans
  • Inventory Tracking and Management
  • Guest Relations & Returning Clients sales Development
  • Operational Standards
  • Budgeting and Cost Control
  • Management Training
  • Class Promotion
  • Manage Operations
  • Leadership
  • Hiring and Onboarding

Communication & Leadership

  

  • Great at articulation in both verbal and written communication. I used to produce Daily/Weekly/Monthly report full of details & relevant facts which explain who/what/when/how influenced the business.
  • Coordinated external communications with 3rdy party clients (media/press releases during some events, HQ, La Rinascente Management, other Partners involved in the business)
  • .Communications workshop held in2016 with Steven Yates(coach) “Strategic Communication.”
  • From PPA test

“Federica Vilardi is courteous, sensitive, and diplomatically social, gaining respect from others through the ability to verbalize expertise. Communicating in written form as well as verbally, she absorbs and presents information well. She is a specialist by nature and is likely to prefer technical areas of endeavor. Her approach is systematic and careful, following procedures and precedents. “ 

  

  • Lead monthly /yearly performance review with internal team in Milan.
  • Co-lead Monthly Review with Junior Managers & RM.
  • Induct new SM & support them in their 1st 6 months of their career @AP as mentor.

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
French
Elementary (A2)

Reference Contact

  

Ruxandra Dieckmann

Agent Provocateur Regional Manager Central Europe

+49 (0) 172 3025847

Ruxandra.

Timeline

Senior Store Manager

Agent Provocateur
11.2009 - Current

Diploma Di Liceo Linguistico - Relevant Modules: English, German, French

Don Lorenzo Milani

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Federica Vilardi