Federico Belegni
Chiaravalle,Ancona
Profilo professionale
Technician specialized in the installation, maintenance, and support of automated robotic systems in hospital and GMP environments. I have gained experience across several countries, working with international teams and supporting pharmacists and technicians both remotely and on-site. Over the years, I have been involved in complex projects, validation activities, and the operational coordination of small teams, always maintaining a practical, reliable, and service-oriented approach.
Panoramica
9
9
years of professional experience
Esperienza lavorativa
Global Technical & Project Support – Central Team
Loccioni - AEA srl
Moie, AN
01.2024 - ad oggi
- Provide technical and managerial support both remotely and on site when required to colleagues across Italy, international offices, and global distributors.
- Manage team resources, including technical training and development.
- Offer guidance on complex technical issues, project management challenges, and operational troubleshooting.
- Oversee 200+ robotic systems installations worldwide, all within hospital clean rooms where IV compounding of chemotherapy and antibiotic preparations takes place, ensuring full compliance with GMP standards and smooth operations.
Customer Service & Operations Manager – Germany
Loccioni - AEA srl
Moie, AN
01.2024 - ad oggi
- Manage service and project activities for an established network of automated systems in Germany, including:
Preventive maintenance to ensure continuous operation.
Predictive maintenance, performing data analysis to identify potential issues before they occur.
Corrective/extraordinary interventions for unexpected malfunctions, minimizing downtime. - Identify and recruit suitable personnel from Italy or other regions to build a local Customer Care team.
- Support colleagues in market activities by providing technical guidance and project management expertise.
- Ensure high-quality service and operational efficiency across all activities.
Customer Service & Operations Manager – Japan
Loccioni Japan
Tokyo, Tokyo
11.2021 - 12.2023
- Led the creation and management of a Customer Care Team in Japan, establishing a local first-level technical support structure.
- Recruited, hired, and trained three Japanese technicians over two years, ensuring high-quality service delivery.
- Installed four automated robotic systems for chemotherapy preparation, more than doubling the existing platform in Japan.
- Opened a second office in the Tokyo area to bring the service team closer to new clients.
- Oversaw daily operations, technical support, and strategic initiatives to improve service quality and support business growth.
Project & Customer Service Manager – DK & NO
Loccioni - AEA srl
Moie, AN
01.2017 - 11.2021
- Managed a new project in Denmark while overseeing end-to-end customer service for four key clients in Denmark and Norway, ensuring full compliance with GMP regulations.
- Coordinated technical installations, preventive and corrective maintenance, and all required documentation for GMP qualifications.
- Led preparation and validation of GMP protocols (DQ, IQ, OQ, PQ), including on-site testing with clients.
- Provided technical and project management consultancy to the commercial team, participating in client meetings to support sales activities.
- Primarily managed client operations remotely, while spending 3–4 months per year on site to engage with clients, review operations, and plan future initiatives.
- Maintained high standards of quality, service, and customer satisfaction throughout all activities.
Customer Service Technician Support
Loccioni - AEA srl
Moie, AN
08.2014 - 12.2016
- Responsible for installing, maintaining, and troubleshooting automated robotic systems used for chemotherapy and antibiotic IV/syringe preparation.
- Provided global technical support to pharmacists, nurses, and laboratory technicians, resolving most issues remotely and performing urgent on-site interventions when required.
- Applied advanced mechatronics skills to ensure minimal downtime and patient safety.
- Documented solutions and procedures to improve customer support processes and facilitate knowledge sharing.
Istruzione
Perito Industriale Capotecnico-Specializzato - Elettronica E Telecomunicazioni
Istituto Istruzione Superiore Marconi Pieralisi
Jesi07-2014
Competenze
- Project management
- Team coordination
- Technical troubleshooting
- Preventive & predictive maintenance
- GMP compliance
- Clean room operations
- Customer support (remote & on-site)
- International collaboration
Lingue
Italiano
Madrelingua
Inglese
Avanzato
C1
Cronologia
Global Technical & Project Support – Central Team
Loccioni - AEA srl
01.2024 - ad oggi
Customer Service & Operations Manager – Germany
Loccioni - AEA srl
01.2024 - ad oggi
Customer Service & Operations Manager – Japan
Loccioni Japan
11.2021 - 12.2023
Project & Customer Service Manager – DK & NO
Loccioni - AEA srl
01.2017 - 11.2021
Customer Service Technician Support
Loccioni - AEA srl
08.2014 - 12.2016
Perito Industriale Capotecnico-Specializzato - Elettronica E Telecomunicazioni
Istituto Istruzione Superiore Marconi Pieralisi