Federico Carnovale
Rome
Summary
Driven Customer Support Representative. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Support Representative
Support Your App
02.2023 - 11.2023
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Education
Bachelor of Arts - Criminology
University of The West of England, Bristol
Bristol, UK 07.2014
Skills
- Data Management
- Customer Success Management
- Report Generation
- Online Chat Support
- Call Management
- Project Coordination
- Help Desk Support
- Photoshop
- Various Video Editors (Vegas Pro, Final Cut, etc)
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Support Representative
Support Your App
02.2023 - 11.2023
Bachelor of Arts - Criminology
University of The West of England, Bristol
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