Federico Di Gioia
Milan
Summary
Knowledgeable SR CUSTOMER SUCCESS MANAGER & PRODUCT OWNER with proven track record in managing client relationships and delivering technical solutions. Demonstrated ability to resolve complex technical issues and drive customer satisfaction. Exhibited strong problem-solving skills and effective communication in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager (CS)
Broadridge
04.2018 - Current
- Senior Customer Success & Technical Account Leadership: managed a portfolio of enterprise clients valued at $14M, driving adaptation, retention, platform reliability and long-term value realization
- Strategic Customer Leadership: partnered with C-level and business stakeholders as a trusted advisor, translating complex objectives into actionable, high-impact solution strategies
- Strategic Advisor & Solution Expert: trusted executive partner to customer stakeholders, translating business objectives into scalable, high-performing platform solutions
- End-to-end Lead enterprise implementations: overseeing requirements definition, solution design, as-is and gap analysis, UAT governance, rollout, post po-live support and customer enablement (10+ billable deliveries)
- Incident and escalation management: orchestrated high-volume operational execution (+3000 JIRA Cases), expertly managing complex customer requests and critical incidents, including root cause and post-mortem analysis and executive reporting
- Drove performance engineering and QA excellence: leading architecture reviews, optimization initiatives, and QA strategy to deliver scalable, stable and high-impact solutions which enhanced customer satisfaction.
Business analyst (PM)
CRIF S.p.A.
10.2017 - 04.2018
- Product Strategy & management: shaped and prioritized the product roadmap and backlog, aligning initiatives with business goals and driving cross-functional delivery.
- Business & Functional Leadership: translated complex business needs into functional and non-functional specifications, delivering comprehensive product documentation and guiding project execution.
- Quality & Product Advisory: ensured product and technical excellence through rigorous testing and strong analysis; served as a trusted product specialist providing strategic guidance to stakeholders
Financial Research Analyst
Betlab S.r.l.
02.2017 - 06.2017
- Start-up project: launched a niche bet-trading venture, acting as a Market Maker on Italian Stock Exchange
- Quantitative Research & Modeling: designed and implemented advanced quantitative models using analytical tools to extract actionable insights from raw market data.
- Market Micro/Macro Analysis: investigated the microstructure and macro dynamics of financial and capital markets to inform strategy and model development.
Education
Master of Science - Finance, Intermediaries and Markets
University of Bologna
Bologna10-2017
Bachelor of Science - Economics and Finance
University of Bologna
Bologna03-2015
Skills
- Skilled in Microsoft Office applications
- Proficient in GNU Linux
- Bash scripting
- Experienced with Microsoft OS environments
- Experienced with JIRA management
- Database querying
- Expertise in Bloomberg Terminal usage
- Scrum methodology expertise
- Finance
- Advanced Capital markets knowledge
- Academic Mathematical financial modeling
- Academic Data-driven financial insights
Certification
- Professional Scrum Scrum Master I, 2025-01
- Professional Scrum Product Owner I, 2024-04
- Red Hat Certified System Administrator, 2022-06
Additional Information
Active social volunteering
Timeline
Senior Technical Account Manager (CS)
Broadridge
04.2018 - Current
Business analyst (PM)
CRIF S.p.A.
10.2017 - 04.2018
Financial Research Analyst
Betlab S.r.l.
02.2017 - 06.2017
Master of Science - Finance, Intermediaries and Markets
University of Bologna
Bachelor of Science - Economics and Finance
University of Bologna