Tourism
Federico Faggian
Travel Assistant/Tour Leader
Mira,VE
Summary
Dynamic tour leader with expertise in destination management at Very Viva Venice S.R.L., enhancing guest experiences through engaging storytelling and strategic marketing. Proven ability to streamline travel processes and foster strong client relationships, while demonstrating exceptional problem-solving skills and physical fitness to manage diverse group tours effectively.
Professional in leading and coordinating group trip experiences, prepared to drive exceptional outcomes. Adept in itinerary planning, cultural insights, and ensuring seamless logistics. Strong focus on team collaboration, adaptability, and achieving results. Reliable, personable, and skilled in customer service, group dynamics, and conflict resolution.
Overview
4
4
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Tour Leader
Very Viva Venice S.R.L.
04.2024 - 01.2025
- Entertained guests with various props and signs for maximum engagement, fun, and lasting memories.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Guided groups of up to 40 people on scheduled tours.
- Supported lead tour guide with logistical tasks, ensuring smooth operation of daily tours.
- Demonstrated exceptional knowledge of local history, culture, and landmarks during tours, enhancing visitor experiences significantly.
- Established strong rapport with guests by maintaining a friendly demeanor throughout guided tours.
- Increased tour participation through effective marketing strategies and promotional materials.
Reception Assistant
Hotel Michelangelo
04.2021 - 09.2023
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Assisted in organizing company events, contributing to successful outcomes through meticulous planning and coordination efforts.
Education
High School Diploma -
I.T.T.S. "Francesco Algarotti"
Venice 04.2001 -
Skills
Skilled in destination development
Travel planning advice
Strategic creative thinking
Effective solution development
Efficient mail processing
Entry-level accounting proficiency
Effective calendar coordination
Visitor engagement
Customer engagement strategies
Client support
Certification
First aid course
Interests
Culture
Art
Languages
Timeline
Certified Tour Leader
03-2025
Tour Leader
Very Viva Venice S.R.L.
04.2024 - 01.2025
Reception Assistant
Hotel Michelangelo
04.2021 - 09.2023
High School Diploma -
I.T.T.S. "Francesco Algarotti"
04.2001 -