Federico Falcone

Responsibilities:

• Manage customer inquiries via phone and email, providing detailed information about car rental services and resolving any issues.
• Assist customers with creating, modifying, and canceling bookings, ensuring a smooth and satisfactory experience.
• Address and resolve complaints and rental-related issues effectively, maintaining a high level of customer satisfaction.
• Provide information on available vehicles, rental options, and current promotions, helping customers select the best option for their needs.

Skills:

• Strong communication skills, both verbal and written, in three languages to ensure an excellent customer experience.
• Effective problem-solving abilities, resolving issues quickly and efficiently.
• Ability to handle multiple requests simultaneously while meeting deadlines.
• Strong focus on customer satisfaction and building positive relationships.

Ranked 30th in Europe in the “European Win The Summer 2024” Large Mid Size Downtowns.

Curate music playlists and perform live DJ sets for weddings, corporate events, and private parties, tailoring the atmosphere to suit the occasion.

Set up and monitor audio equipment, ensuring optimal sound quality throughout events.

Work closely with clients to understand their musical preferences and create a personalized experience.

Key Skills: Event Planning, Music Curation, Live Performance, Technical Skills, Creativity, Audience Engagement.

Managed guest check-ins and check-outs, providing personalized service to enhance the guest experience.

Processed bookings, cancellations, and modifications using hotel management software (Blastness).

Coordinated with housekeeping and other departments to ensure guests had everything they needed during their stay.

Provided guests with information about the hotel's services, local attractions, and assisted with special requests.

Addressed and resolved guest complaints and issues in a timely and professional manner, always ensuring satisfaction.

Key Skills: Reservation Systems (5Stelle PMS), Guest Relations, Multilingual Communication, Problem Resolution, Attention to Detail.

Greeted guests and managed check-in/check-out procedures, ensuring smooth and efficient transitions.

Answered inquiries about hotel services, rates, and local recommendations.

Handled guest complaints and coordinated with other departments to ensure prompt resolution of issues.

Managed payments and processed credit card transactions.

Key Skills: Guest Relations, Front Desk Operations, Multitasking, International Clientele.

Managed airline ticket sales and bookings using reservation systems such as Amadeus BSP and Skyspeed.

Assisted passengers with flight inquiries, rebooking, and changes, ensuring smooth travel experiences.

Provided multilingual support (Italian, English, French, Spanish), addressing questions regarding flight schedules, destinations, and policies.

Processed payments and managed cash handling.

Key Skills: Reservation Systems, Customer Service, Multilingual Communication, Problem Solving, High-Pressure Environments.

Provided customer assistance in a retail environment, ensuring a personalized shopping experience.

Managed stock levels, assisted with sales, and maintained the sales floor’s appearance.

Participated in visual merchandising and inventory management to enhance customer engagement.

Key Skills: Sales, Inventory Management, Customer Relations, Retail Operations.

Part of the "Team of the Month" – December 2017.

Managed airline ticket sales and bookings using reservation systems such as Amadeus BSP and Skyspeed.

Assisted passengers with flight inquiries, rebooking, and changes, ensuring smooth travel experiences.

Provided multilingual support (Italian, English, French, Spanish), addressing questions regarding flight schedules, destinations, and policies.

Processed payments and managed cash handling.

Key Skills: Reservation Systems, Customer Service, Multilingual Communication, Problem Solving, High-Pressure Environments.

Organized and maintained the store, ensuring an inviting and clean shopping environment.

Assisted customers with product selections and completed sales transactions.

Worked collaboratively with the team to achieve store sales targets.

Key Skills: Retail Sales, Customer Assistance, Store Organization, Visual Merchandising.

Assisted with booking tours, flights, and holiday packages for clients.

Provided recommendations based on clients' needs, including accommodations and transport.

Communicated with clients to confirm details and expectations for travel itineraries.

Key Skills: Travel Coordination, Customer Service, Communication, Problem Solving.