Summary
Overview
Work History
Education
Skills
Personal Information
Driver License
Music, Sports
Languages
Timeline
2b
Federico Palai

Federico Palai

Pontassieve

Summary

Dynamic operations manager with extensive experience in Amazon logistics, including roles as Change Manager, Area Manager, Shift Manager, and Operations Supervisor. Proven expertise in data-driven decision-making and leveraging KPIs to analyze and optimize performance metrics. Skilled in leading diverse teams of 50 to 300 members, adapting management strategies to meet seasonal demands while fostering a culture of innovation and technological advancement. Actively seeking new managerial challenges that prioritize operational excellence and the development of human resources.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

Amazon Logistics
09.2023 - 08.2025
  • Company Overview: Logistics
  • I take care of every aspect of the life inside of the Amazon Delivery station: from the standard work to the actual process, from people engagement to difficult conversations, from long term planning to emergencies reactive management.
  • Everyday I'm dealing with KPIs, maintaining very high standards, constantly working under pressure.
  • Logistics
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Change Manager

Amazon Logistics
04.2022 - 09.2023
  • Company Overview: Logistics and transport
  • Management, continuous improvement and analysis of logistics and non-plant processes.
  • Creation and promotion of new engagement processes, analysis of outputs in the form of KPIs and surveys.
  • Team management in toto (Shift manager and operation supervisor).
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
  • Developed training materials and resources for smooth transitions during organizational changes.
  • Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
  • Evaluated the effectiveness of implemented changes, making adjustments as necessary to achieve desired outcomes.
  • Developed solutions to address complex issues and operational gaps.
  • Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
  • Identified opportunities for cost savings within organizations undergoing significant structural shifts.
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.
  • Led teams through complex transformations, providing guidance and support throughout the process.
  • Led teams of analysts to evaluate, plan and execute projects.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
  • Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.

Area Manager

Amazon Logistics
03.2021 - 04.2022
  • Company Overview: Logistics and transport
  • Planning and monitoring of the main logistical and business processes in general of the plant.
  • In-depth analysis, correlations and action plans of productive KPIs, finance and human factor (engagement, safety perception, workload and job stress).
  • Team management. (Shift manager e Operation supervisor).
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Shift Manager

Amazon Logistics
09.2019 - 03.2021
  • Company Overview: Logistics and transport
  • Management and planning of the work shift consisting of the main logistics process and derivatives.
  • Management of human resources in full, from the productive/performance side to the human/engagement/attitude side.
  • Total responsibility for the correct course of the work shift.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Operation Supervisor

Amazon Logistics
10.2018 - 09.2019
  • Company Overview: Logistics and transport
  • Management and conduct of the internal logistics process, monitoring and analysis on KPIs.
  • Teamwork and human resources coordination.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.

Department Manager

The Space Cinema
11.2016 - 10.2018
  • Company Overview: Theater, entertainment and cinema
  • Management of the entire business unit.
  • Management of cash registers and safes, management of human resources and shifts, maintenance and facility, public relations with possible commercial partners.
  • Data analysis attendance, finance and selling, facility fixed cost and variable etc.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Education

Degree - International Studies

University of Florence
Florence, Italy
12-2016

Diploma - Liceo Scientifico

E. Balducci Scientific High School, Bilingual Address
Pontassieve, Italy
06.2008

Skills

  • Good command of the Windows Office suite, knowledge and use of time management, team management and task management tools, such as Asana, SLACK, Notion, GTask etc
  • First Aid Certificate
  • Certificate of attendance of the medium risk fire prevention course
  • Excellent communication and team building skills, 7 years of experience in managerial roles
  • Leadership and people management, management and organization of a team ranging from 50 to 250 people
  • Experience in controlling the effectiveness and efficiency of processes, their quality, and reference KPIs Knowledge and application of tools to manage operational emergencies and difficult conversations Personal focus and specialization in team building and professional development of human resources
  • Detailed Skills:
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Maintaining compliance
  • Goal setting
  • Workflow optimization
  • Strategic planning
  • Project leadership
  • Process improvement
  • Performance management
  • Workforce management
  • Continuous improvements
  • Process improvements
  • Organizational management
  • Data analysis

Personal Information

  • Date of Birth: 11/11/89
  • Gender: Male

Driver License

  • B
  • A1

Music, Sports

From childhood my biggest passion has been Music. I play guitar and drums and i also try to sing a little bit.

I also love Sports, mainly Football and Tennis.

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Beginner (A1)

Timeline

Operations Manager

Amazon Logistics
09.2023 - 08.2025

Change Manager

Amazon Logistics
04.2022 - 09.2023

Area Manager

Amazon Logistics
03.2021 - 04.2022

Shift Manager

Amazon Logistics
09.2019 - 03.2021

Operation Supervisor

Amazon Logistics
10.2018 - 09.2019

Department Manager

The Space Cinema
11.2016 - 10.2018

Degree - International Studies

University of Florence

Diploma - Liceo Scientifico

E. Balducci Scientific High School, Bilingual Address

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Federico Palai