Federico Paolella

• Oversee and manage day-to-day operations to ensure the highest standards of service, quality, and cleanliness.
• Foster a positive and motivated work environment, ensuring staff members are well-trained on menu items, wine pairings, and service standards.
• Conduct regular daily briefings, performance reviews and provide constructive feedback.
• Ensure an exceptional and memorable dining experience for guests by maintaining a keen attention to detail and anticipating their needs (elected star employee by LQE inspector 2023)
• Handle guest complaints and feedback with professionalism and a commitment to resolution.
• Establish and maintain relationships with suppliers to ensure the availability of high-quality ingredients.

• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.
• Mentored and motivated team members to achieve challenging business goals.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Collaborated with other departments to establish productive and timely completion of projects.
• Assisted in recruiting, hiring and training of team members.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
• Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Followed strict recipes and drink measurements to minimize product used.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Kept bar stocked with liquors, juices and garnishes for drinks.

Served food and beverages promptly with focused attention to customer needs.

• Maintained well-organized mise en place to keep work consistent.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
• Executed efficient breakfast bar set-up and operations beginning at early hours and finish