FEDERICO PISTIS
Melbourne
Summary
Highly motivated and results-oriented professional with a proven track record in customer service, sales, logistics, and hospitality. Successfully managed high-volume cash handling and provided exceptional customer service in a fast-paced bar environment for two years. Consistently surpassed sales targets and enhanced customer satisfaction. Demonstrated excellent communication and problem-solving skills throughout various customer service roles. Fluent in Italian and English. Eager to contribute skills and enthusiasm to a dynamic and rewarding work environment. Available for casual, part-time, and full-time positions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Spice Temple
12.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Logistic Dpt. Employee
Sardinia Yacht Services
05.2020 - 10.2024
- Seasonal employee from May to October
- Logistic assistance for mega-yachts in Sardinia, especially in North Sardinia area:
- Customs assistance on import/export freights
- Logistic organization of parcels/packages collection and deliveries all the island
- Mail and phone customer care
- Storekeeper: forklift license
Bartender - Writer
Bar Smeraldo
10.2022 - 05.2024
- Winter season as a bartender and waiter:
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Kept bar presentable and well-stocked to meet customer needs
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Store Officer
DHL
10.2022 - 05.2023
- Winter experience with DHL headquarter in Sardinia:
- Unloaded arriving product stock and moved to store display areas
- Supplied daily support to buyer and assistant buyer
- Forklift license
Shop Assistance
Di Fronte al Molo
04.2011 - 10.2019
- Summer seasons in Tobacco and Perfumes shop in Costa Smeralda:
- Completed daily tasks accurately and on-time to support shop needs
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction
- Provided excellent customer service, promptly addressing inquiries and resolving issues, international shipments
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction
Education
High School Diploma - Aeronautics expert
I.T. Attilio Deffenu
06.2015
Certificate of attendance - English B2 level
Atlas Language School
01.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Sales and marketing Abilities
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Computer Skills
- Time Management
- Organizational Skills
- Calm Under Pressure
- Cleanliness
- Personal hygiene
Certification
- International Driver License
- Italian Forklift License
- Tobacco sale license in Italy
LENGUAGES
Italian, first lenguage
English, B2
Hobbies and Interests
Online trading and investor, Professional soccer player (Italian third category), Learning new cultures, Reading
Timeline
Restaurant Waiter
Spice Temple
12.2024 - Current
Bartender - Writer
Bar Smeraldo
10.2022 - 05.2024
Store Officer
DHL
10.2022 - 05.2023
Logistic Dpt. Employee
Sardinia Yacht Services
05.2020 - 10.2024
Shop Assistance
Di Fronte al Molo
04.2011 - 10.2019
Certificate of attendance - English B2 level
Atlas Language School
- International Driver License
- Italian Forklift License
- Tobacco sale license in Italy
High School Diploma - Aeronautics expert
I.T. Attilio Deffenu
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