Federico Viero

• Care of the relationship with customers, always ensuring the maximum satisfaction.
• Organization and supervision of the service in the area of expertise.
• Processing accounts and managing payments in cash or via POS and other electronic APPs.
• Control of the dining room staff and verification of the correct carrying out of the procedures
assigned tasks.
• Management of communications between kitchen and dining room, in order to respect them
service times.
• Supervision of the setting up of the room, the tables and the mise en place.
• Cooperation in the training of dining room staff and evaluation of service performance.
• Presentation of the wine list and proposal of the best pairings with the chosen dishes

• Maintained a clean and organized dining environment, ensuring a positive experience for guests.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

• Full responsibility of the wine cellar,it's stockage and cooperation with the owner choosing the wines to buy

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.

• Taking orders at the table and transmitting orders to the kitchen.
• Table service with speed, courtesy and precision.
• Customer consultancy in choosing the most suitable dishes based on tastes and specific dietary needs.
• Detailed and persuasive presentation of the dishes and wines on the menu and on the menu of the day.

•Supported fellow team members during high-volume periods, fostering a positive work environment and seamless service.