Federico Violante
Digital Strategist
Collegno
Summary
Dynamic and results-driven professional with a background in online marketing, account management, and customer service. Proven ability to manage client relationships, and drive sales. Fluent in Italian and English, with basic proficiency in French.
Eligible to work in Sweden.
Willing to relocate.
Overview
9
9
years of professional experience
Work History
Online Marketing Manager
AemmeSurveying
09.2024 - Current
- Managed product listings, updates, and descriptions, enhancing the company's online catalog.
- Planned and executed newsletter campaigns, leading to improved customer engagement.
- Developed and implemented social media strategies, increasing brand visibility and follower engagement.
- Conducted market and competitor analyses to identify growth opportunities and refine brand positioning.
- Coordinated with external agencies and suppliers to develop promotional materials and communication campaigns.
Account Manager
WHITELAB Srl
01.2023 - 07.2024
- Identified and engaged potential clients, expanding the client base by 20% over 18 months.
- Developed tailored communication strategies, improving client conversion rates.
- Collaborated with internal teams to design and implement customized project plans, enhancing client satisfaction scores.
- Conducted regular client meetings to assess project progress, ensuring timely delivery and adherence to quality standards.
- Acted as the primary liaison between clients and project teams, proactively resolving issues and maintaining strong relationships.
Sales Assistant, Gastronomy Department
Carrefour Italia
01.2021 - 12.2021
- Provided personalized customer service
- Managed product displays and inventory, ensuring optimal presentation and availability.
- Maintained strict adherence to hygiene and safety regulations, contributing to a 100% compliance record during inspections.
Airport DutyFree Store Assistant
Heinemann Italia
09.2019 - 03.2020
- Assisted an international clientele, enhancing customer satisfaction scores
- Executed sales strategies that surpassed monthly targets by an average of 12%.
- Organized product displays and managed stock levels to ensure a premium shopping experience.
Breakfast Room Attendant and Receptionist
Best Quality Hotel
09.2016 - 09.2018
- Coordinated breakfast service operations, achieving a 95% guest satisfaction rate.
- Trained and mentored two new team members, improving team efficiency by 20%.
- Managed front desk responsibilities, including reservations and guest inquiries, contributing to a 10% increase in positive online reviews.
Education
Higher Technician - Digital Strategy
ITS-ICT Piemonte Foundation
Turin, Italy 04.2001 -
High School Diploma -
Liceo Statale Regina Margherita
Turin, Italy 04.2001 -
Skills
Socialmedia: Canva; CapCut
Web Development: Wordpress and Wix
Office Suite: Microsoft Word, Excel, PowerPoint
Social Media Management: Google Ads, Meta Ads
Soft Skills: Public Speaking, Time Management, Team Collaboration
Timeline
Online Marketing Manager
AemmeSurveying
09.2024 - Current
Account Manager
WHITELAB Srl
01.2023 - 07.2024
Sales Assistant, Gastronomy Department
Carrefour Italia
01.2021 - 12.2021
Airport DutyFree Store Assistant
Heinemann Italia
09.2019 - 03.2020
Breakfast Room Attendant and Receptionist
Best Quality Hotel
09.2016 - 09.2018
Higher Technician - Digital Strategy
ITS-ICT Piemonte Foundation
04.2001 -
High School Diploma -
Liceo Statale Regina Margherita
04.2001 -
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