Fehmi Mabrouk
Mahdia
Summary
Dynamic professional with a proven track record at SBM Tunisia, excelling in team leadership and customer service. Successfully enhanced operational efficiency and customer satisfaction through effective project planning and decision-making. Adept at fostering collaboration and mentoring team members to achieve high-quality service delivery in a fast-paced environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Responsabile Infra Strutture E Surete
SBM Tunisia
10.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Manutenzione Industriale
SBM Tunisia
03.2015 - 10.2025
- Coordinated stakeholder engagement initiatives to foster collaboration and drive project success.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Cross-functional teamwork
- Project planning
- Budget control
- Product management
Certification
- Centro di formazioni professionali - [Mahdia, Tunisia], 2015:
- BTP Brevetto Di Tecnico Professinale nella manutenzione professionale
- CIP Certificato di Idoneità Professionale (dottore in miccanica)
Languages
Arabic
Advanced (C1)
French
Intermediate (B1)
English
Elementary (A2)
Timeline
Responsabile Infra Strutture E Surete
SBM Tunisia
10.2025 - Current
Manutenzione Industriale
SBM Tunisia
03.2015 - 10.2025