Fekeru Melaku
Sicily
Summary
Results-driven sales leader with expertise in negotiation and team management. Proven ability to enhance client satisfaction and drive engagement through effective communication and data-driven strategies.
Dynamic professional with a strong background in IT and sales. Skilled in incident management and IT security protocols, contributing to improved operational efficiency and team collaboration. Eager to leverage expertise to drive impactful solutions.
Experienced Sales Representative Team Leader with a track record of enhancing client engagement and team performance. Strong proficiency in sales software and data-driven decision-making, ready to contribute to strategic sales initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative Team Leader
Fondako Media
Wyoming, US (Remote)
07.2024 - Current
- Scheduled appointments for prospective clients, ensuring optimal use of time and resources.
- Coordinated follow-up communications, enhancing client engagement and satisfaction.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Maintained detailed records of interactions, supporting data accuracy and accessibility for team members.
- Assisted in refining appointment-setting scripts to improve clarity and effectiveness.
- Collaborated with sales teams to align strategies and enhance conversion rates during outreach efforts.
Network Engineer
Sunshine Telecom and Engineering
Addis Ababa, Ethiopia
08.2023 - 06.2024
- Configured routers and switches to optimize network efficiency and reliability.
- Developed documentation for network configurations, procedures, and troubleshooting guides.
- Monitored network performance using diagnostic tools to identify and resolve issues.
- Collaborated with cross-functional teams to support infrastructure upgrades and enhancements.
IT Computer Operator and Graphics Designer
Aliance Marketing Company
Addis Ababa, Ethiopia
02.2022 - 05.2023
- Monitored computer systems and network performance to ensure continuous operation.
- Executed routine maintenance tasks to optimize system functionality and reliability.
- Assisted in troubleshooting hardware and software issues, providing timely resolutions.
- Collaborated with IT team to implement software updates and patches effectively.
Education
Electrical And Computer Engineering
Debremarkos University
Debremarkos Ethiopia07-2023
Skills
- Sales software proficiency
- Data-driven decision making
- Team management
- Negotiation expertise
- Remote support
- Incident management
- Hardware maintenance
- IT security protocols
Certification
- CCNA - Cisco Certified Network Associate
- Google - Technical support fundamental
- Google - Foundation of digital marketing and E-commerce
- Greater Academy - Graphics Designing and Video Editing
- Yale - Introduction to Psychology
Timeline
Sales Representative Team Leader
Fondako Media
07.2024 - Current
Network Engineer
Sunshine Telecom and Engineering
08.2023 - 06.2024
IT Computer Operator and Graphics Designer
Aliance Marketing Company
02.2022 - 05.2023
Electrical And Computer Engineering
Debremarkos University