Ferdinando Potenza
Castrignano Del Capo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Information and Reception Officer
Caroli Hotels
08.2022 - 09.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Information and Reception Officer
Caroli Hotels
08.2021 - 09.2021
Customer Information and Reception Officer
Caroli Hotels
08.2020 - 10.2020
Customer Reception
Caroli Hotels
08.2019 - 09.2019
Professionalizing Apprenticeship
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Reception
Caroli Hotels
08.2018 - 08.2018
Professionalizing Apprenticeship
Education
Bachelor of Science - Management Engineering
LUM University
Casamassima, Bari, Italy07.2024
Skills
- Dependable and Trustworthy
- Problem-Solving
- Critical Thinking
- Multitasking Abilities
- Reception Management
- Client Scheduling
- Process Optimization
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Information and Reception Officer
Caroli Hotels
08.2022 - 09.2022
Customer Information and Reception Officer
Caroli Hotels
08.2021 - 09.2021
Customer Information and Reception Officer
Caroli Hotels
08.2020 - 10.2020
Customer Reception
Caroli Hotels
08.2019 - 09.2019
Customer Reception
Caroli Hotels
08.2018 - 08.2018
Bachelor of Science - Management Engineering
LUM University
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