Ferial Mahmood
Senigallia
Summary
With a diverse background in various roles and companies across different countries, I have gained valuable experience in effective communication across all levels and media channels. Working with individuals from different nationalities has emphasized the significance of communication skills, which I have found to be highly transferable in different workplace environments. Through my managerial experience, I have developed exceptional human and interpersonal skills, enabling me to provide constructive feedback and self-assess when necessary. As an energetic and determined individual, I thrive on new challenges and eagerly await the next opportunity to make a meaningful impact.
Overview
30
30
years of professional experience
Work History
Regional Center Manager
Wall Street English
02.2021 - 12.2022
- Recruiting and hiring of staff
- Improving efficiency and profits
- Team development, improving team cohesiveness
- Implementing innovative changes
- Provide guidance and feedback to ensure employees develop professionally and work productively
- Oversee training of new staff
- Oversee day-to-day operations
- Resolving internal staff conflicts
Center Director
Wall Street English
06.2019 - 11.2022
- Recruiting and hiring staff for the Sales team and Didactic department
- Setting monthly goals and objectives for the Sales and Didactic department
- Creating business strategies
- Problem solving, handling customer complaints
- Scheduling of work shifts of Sales and Didactic team
Service Manager
Wall Street English
04.2016 - 01.2022
- Hiring didactic staff
- Setting monthly goals for the didactic department
- Ensure team members develop professionally and work productively
- Problem solving, handling customer complaints
- Staff training
- Scheduling of didactic activities and work schedule of the didactic department
Teacher
Wall Street English
05.2015 - 03.2016
- Teaching in school/ at companies
- Provide support to the clients, ensuring their understanding of the methodology
Event Coordinator
Hotel Bendinat
01.2011 - 01.2014
- Understanding of requirements for each event
- Plan event with attention to time and financial constraints
- Hire personnel
- Delegating tasks to appropriate team members
PA to Managing Director
Hotel Bendinat
01.2009 - 01.2014
- Manage diary and schedule meetings and appointments
- Handle requests and queries appropriately
- Act as point of contact between management and internal/external clients
- Booking and arranging travel, transport and accommodation
- Liasing with staff, suppliers and clients
Fahion Stylist
boutique SN3
01.2007 - 01.2008
- Understanding the latest fashion trends
- Monitoring competitors’ activities/trends
- Liasing with the store management on product news, pipeline and promotions
- My role consisted of developing and implementing all in-store and visual merchandising to maximize sales through increased footfall
Fashion Stylist
Armani store
01.2005 - 01.2006
- As above
Freelance fashion stylist
01.2003 - 01.2004
- My role consisted of collaborating with various leading fashion photographers, fashion houses and department stores to create a particular look or theme for specific projects, fashion runway shows and photo shoots
Freelance fashion stylist
01.1997 - 01.2002
- As above
Co manager
Club Bizaar
01.1995 - 01.1996
- Currently known as Club Copacabana
Beach club hostess
Zeezicht
01.1993 - 01.1994
Education
Faculty of Economics
Pace University
Business Administration
European University
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Amsterdam Fashion Institute
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Dover College
01.1990
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Montville Junior High School
Pine Brook, New Jersey01.1986
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Maerlant Lyceum
01.1985
Skills
- Staff development/Training
- Client relationships
- Creative and effective approach to problem solving
- Cultural awareness
- Time management
- Operations management
- Staff leadership
- Staff hiring
- Sales proficiency
- Staff development
- Decision-making
- Schedule management
- Sales management
Languages
English: Mother tongue
Dutch: Mother tongue
Italian: C2
Spanish: C1
German: A2
Additional information
IT skills: Microsoft Office including Word, Excel, PowerPoint
References
References are available on request
Timeline
Regional Center Manager
Wall Street English
02.2021 - 12.2022
Center Director
Wall Street English
06.2019 - 11.2022
Service Manager
Wall Street English
04.2016 - 01.2022
Teacher
Wall Street English
05.2015 - 03.2016
Event Coordinator
Hotel Bendinat
01.2011 - 01.2014
PA to Managing Director
Hotel Bendinat
01.2009 - 01.2014
Fahion Stylist
boutique SN3
01.2007 - 01.2008
Fashion Stylist
Armani store
01.2005 - 01.2006
Freelance fashion stylist
01.2003 - 01.2004
Freelance fashion stylist
01.1997 - 01.2002
Co manager
Club Bizaar
01.1995 - 01.1996
Beach club hostess
Zeezicht
01.1993 - 01.1994
Business Administration
European University
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Amsterdam Fashion Institute
undefined
Dover College
undefined
Montville Junior High School
undefined
Maerlant Lyceum
Faculty of Economics
Pace University
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