Filippo Cappa

cashier and stockist

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Customer support; Compilation and archiving of accounting documents; Order and cleanliness of the shop and warehouse.

• Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
• Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
• Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
• Displayed and organized products in store to help customers locate products easily.

Customer service and reception.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

Presentation of the paper map and the digital map of the city of Mantua.

• Sorted and organized files, spreadsheets, and reports.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Contributed to positive work environment by actively participating in team-building activities.

Creation of a digital map of city of Mantua.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

Assistance to tourists and citizens of Mantua regarding events and monuments of the city, and delivery of maps and brochures.

• Contributed to positive work environment by actively participating in team-building activities.
• Boosted social media engagement through creative content creation.

Accompaniment of visitors throughout the exhibition and illustration of the art works

• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
• Contributed to positive work environment by actively participating in team-building activities.

Booking of travel packages and booking of airline and train tickets.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

Creation of a paper map of the city of Mantua

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.