Filippo Giuffrida
Catania
Summary
Problem-solving skills acquired over more than 14 years of experience in customer service. Native German speaker with a good level of written and spoken English.
Excellent proficiency with the PC. Possession of the ECDL license. Competent in Windows and the Office suite. Good knowledge of basic CRM and SAP.
Over the years, I have had the opportunity to learn how to work in a team, further enhancing the ability to mediate between different needs and perspectives.
Overview
21
21
years of professional experience
Work History
Cleaning and Integrated Services Company
Vivaldi E Cardino S.p.a.
07.2019 - Current
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Telecommunications, IT Services
Almaviva S.p.a.
09.2005 - 01.2017
Enhanced system efficiency by troubleshooting and resolving technical issues for endusers.
Assistance with bills and handling processes for connections, transfers, and changes in electricity and/or gas services.
Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
Organized Large-scale Distribution
To.Cal
01.2003 - 09.2005
Warehouse worker, Cargo loading/unloading supervisor, preparing merchandise for various branches. Organizing merchandise on shelves for each branch on-site.
Education
High School Diploma -
Franceschina Marchese
Catania, Italy06.2001
Skills
- Sales Management
- Organizational Development
- IT Managemen
- Customer Service
- Quality Assurance
- Chemical Handling
- Complex Problem-Solving
Languages
German
Bilingual or Proficient (C2)
English
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Cleaning and Integrated Services Company
Vivaldi E Cardino S.p.a.
07.2019 - Current
Telecommunications, IT Services
Almaviva S.p.a.
09.2005 - 01.2017
Organized Large-scale Distribution
To.Cal
01.2003 - 09.2005
High School Diploma -
Franceschina Marchese
Similar Profiles
Pier Davide BorelliPier Davide Borelli
Facility Manager at Vivaldi & CardinoFacility Manager at Vivaldi & Cardino
Jori-Ossi PerttuJori-Ossi Perttu
Key Account Manager at CardinoKey Account Manager at Cardino
Mei BrownMei Brown
Assistant Director at Vivaldi Music AcademyAssistant Director at Vivaldi Music Academy