Filippo Logi
San Gimignano
Summary
Dynamic and engaging Server/Head Sommelier with a proven track record at Colombaio Di Santa Chiara, where exceptional customer service and wine pairings significantly enhanced dining experiences. Leveraged strong work ethic and foreign language proficiency to foster guest engagement and team collaboration, resulting in increased sales and repeat business.
Overview
10
10
years of professional experience
Work History
Server/Head Sommelier
Colombaio Di Santa Chiara
04.2019 - 11.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Barman
Bar Cisterna
06.2014 - 03.2019
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
High School Diploma -
I.I.S Roncalli-Sarrocchi
Poggibonsi, Italy06-2014
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Team collaboration
- Order accuracy
- Foreign language proficiency
- Food station setup
- Wine pairings
- Problem-solving
Timeline
Server/Head Sommelier
Colombaio Di Santa Chiara
04.2019 - 11.2024
Server/Barman
Bar Cisterna
06.2014 - 03.2019
High School Diploma -
I.I.S Roncalli-Sarrocchi
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