FILIPPO PAU
Milan,MI
Summary
Dynamic Country General Manager at Alcon with a proven track record in operations management and sales leadership. Successfully executed strategic market expansion plans, enhancing brand visibility and client satisfaction. Expert in contract negotiations and team building, driving exceptional results through cross-functional collaboration and innovative product launches.
Overview
27
27
years of professional experience
Work History
Country General Manager
Alcon
10.2020 - Current
- Established key partnerships with external stakeholders, leading to mutually beneficial outcomes for all parties involved.
- Delivered consistent results against key performance indicators by setting clear objectives and regularly monitoring progress towards achieving them.
- Developed and executed strategic plans for market expansion, resulting in increased market share and brand visibility.
- Ensured compliance with relevant regulatory requirements, minimizing risk exposure for the organization and maintaining a strong reputation in the market.
- Implemented robust financial management systems, enhancing budget control and financial reporting accuracy.
- Spearheaded product development efforts, launching new products that catered to evolving customer needs and preferences.
- Gained valuable insights into customer preferences through regular market research activities, enabling informed decision-making at the executive level regarding product offerings or marketing tactics.
Marketing Director
Alcon Vision Care
10.2018 - 10.2020
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
Sales Director, Business Development
Alcon Vision Care
05.2013 - 04.2018
- Championed the use of CRM tools to track customer interactions more effectively, providing valuable insights into sales processes and enabling data-driven decisionmaking.
- Established a strong network of industry connections that facilitated mutually beneficial partnership opportunities for sustained growth.
- Improved client retention rates by fostering strong relationships and providing exceptional customer service.
- Built an extensive pipeline of potential deals by actively seeking out new business opportunities and engaging in proactive outreach efforts.
- Managed a high-performing sales team responsible for exceeding regional quotas consistently while maintaining excellent client satisfaction scores throughout tenure as Sales Director.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Area Manager & KAM
Ciba Vision Care
09.2008 - 05.2013
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Account Manager
Ciba Vision Care
08.2005 - 09.2008
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Account Manager
Loreal Cosmetics
11.2000 - 07.2005
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Account Manager
Deborah Group Spa
02.1998 - 10.2000
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Economics
SAPIENZA
Rome, ItalySkills
- Operations management
- Sales leadership
- Organizational development
- Product launches
- Contract negotiations
- Human resources management
- P&L accountability
- Cross-functional coordination
- Leadership and team building
Languages
English
Advanced (C1)
Timeline
Country General Manager
Alcon
10.2020 - Current
Marketing Director
Alcon Vision Care
10.2018 - 10.2020
Sales Director, Business Development
Alcon Vision Care
05.2013 - 04.2018
Area Manager & KAM
Ciba Vision Care
09.2008 - 05.2013
Account Manager
Ciba Vision Care
08.2005 - 09.2008
Account Manager
Loreal Cosmetics
11.2000 - 07.2005
Account Manager
Deborah Group Spa
02.1998 - 10.2000
Economics
SAPIENZA
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