Filippo Proietti Valentini
Fregene
Profilo professionale
Dynamic and results-driven professional with strong experience across sales, customer service, team leadership, and operational support. Proven ability to deliver high sales performance through effective upselling, relationship building, and consultative selling techniques. Skilled in training and mentoring staff, supporting daily operations, and stepping into supervisory and deputy manager responsibilities to ensure smooth business performance. Brings solid HR support experience, including recruitment assistance, onboarding, and maintaining accurate employee records. Known for excellent communication, problem-solving, and the ability to thrive in fast-paced environments while maintaining high standards of service. Dedicated, adaptable, and committed to driving team success, enhancing customer experience, and achieving organisational goals.
Panoramica
7
7
years of professional experience
Esperienza lavorativa
server
Valorizzazione turistiche srl.
Malta, Malta
03.2024 - 11.2025
- Delivered high-quality customer service in a fast-paced environment, building rapport and ensuring repeat business.
- Used active listening and upselling techniques to recommend menu items, consistently increasing average order value.
- Handled customer concerns professionally, maintaining a positive dining experience and strong customer satisfaction.
- Worked closely with team members to meet service targets and support smooth daily operations.
- Supported management by overseeing sections, coordinating staff workflows, and ensuring consistent service quality.
- Delivered targeted upselling of promotions and menu items, contributing to increased sales revenue.
- Trained and mentored new and existing employees, helping build a confident, high-performing team.
Deputy Manager
Estabulo
Leeds, Leeds
01.2023 - 12.2023
- Supported the Manager in daily operations, ensuring smooth and efficient running of the business.
- Supervised staff, delegated tasks, and monitored performance to maintain high service standards.
- Trained and coached new and existing employees, improving team capability and productivity.
- Assisted with scheduling, rota management, and staffing to meet business needs.
- Handled customer complaints and escalations professionally, ensuring positive outcomes.
- Managed stock levels, ordering, and inventory checks to support operational continuity.
- Ensured compliance with company policies, health & safety, and quality standards.
- Contributed to sales targets by promoting products, monitoring KPIs, and implementing improvements.
- Supported opening and closing procedures, including cash handling and reporting.
- Collaborated with senior management to plan promotions, streamline processes, and enhance team performance.
HR junior
Forvis Mazar
Lisbon
01.2021 - 11.2021
- Supported HR team with day-to-day administrative tasks, including filing, data entry, and document management.
- Assisted with recruitment processes: posting job ads, screening CVs, scheduling interviews, and contacting candidates.
- Maintained accurate employee records and updated HR databases and HRIS systems.
- Helped prepare onboarding materials and supported new starter inductions.
- Responded to basic employee queries regarding policies, holidays, and procedures.
- Assisted with payroll preparation by collecting timesheets and updating attendance records.
- Supported HR compliance tasks, including right-to-work checks and documentation audits.
- Helped organise staff training sessions, meetings, and company events.
- Processed confidential information with professionalism and strict data protection compliance.
- Contributed to HR reporting by preparing spreadsheets and updating KPI trackers.
Senior sales assistant
Hello Fresh
Notthingam
01.2019 - 12.2019
- Managed key accounts, developed long-term client relationships, and delivered tailored solutions.
- Led sales cycles from prospecting to closing, consistently hitting revenue targets.
- Conducted product demonstrations, presentations, and negotiations with decision-makers.
- Analysed customer needs and market trends to identify new business opportunities.
- Mentored junior sales reps, supporting pipeline management and improving sales performance.
- Prepared sales reports, forecasts, and CRM updates for senior management.
- Collaborated with marketing and operations to deliver customer-focused sales strategies.
Istruzione
Diploma scientifico -
Cartesio
RomaCompetenze
- Strong consultative selling skills
- Proven ability to upsell and cross-sell products and services
- Excellent customer relationship building
- Ability to identify customer needs and tailor solutions
- Skilled in closing sales and overcoming objections
- Confident communication and persuasive negotiation
- High product knowledge retention and ability to explain features/benefits
- Strong understanding of KPIs, targets, and performance metrics
- Effective lead generation and follow-up techniques
- Ability to handle high-volume customer interactions professionally
- Results-driven mindset with focus on meeting and exceeding targets
- Strong problem-solving skills for resolving customer issues
- Ability to analyse sales trends and adapt strategies
- Team leadership & mentoring junior sales staff
- Excellent organisation, time management, and prioritisation
- Ability to stay calm and effective in fast-paced environments
Lingue
Italiano
Madrelingua
Inglese
Esperto
C2
Cronologia
server
Valorizzazione turistiche srl.
03.2024 - 11.2025
Deputy Manager
Estabulo
01.2023 - 12.2023
HR junior
Forvis Mazar
01.2021 - 11.2021
Senior sales assistant
Hello Fresh
01.2019 - 12.2019
Diploma scientifico -
Cartesio