Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Filippo Tichetti

Filippo Tichetti

Rome

Summary

Dynamic leader with a proven track record at Pasticceria Tichetti, enhancing customer satisfaction and team productivity through expert project management and staff development. Skilled in sales management and complex problem-solving, I consistently drive company success, fostering strong customer and supplier relationships. Achieved significant financial performance improvements and developing innovative sales strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Pasticceria Tichetti
05.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved marketing to attract new customers and promote business.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Sales Clerk

AW Lab
10.2019 - 10.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.

Sales Clerk

JD Sports
05.2019 - 08.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.

Education

High School Diploma -

Ipssar Tor Carbone
Rome, Italy
07.2016

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Project Management

Staff Development

Sales Techniques

Sales management

Certification

Certificate of attendance of the English language course at the British school.

Languages

English
Intermediate (B1)

Timeline

Manager

Pasticceria Tichetti
05.2021 - Current

Sales Clerk

AW Lab
10.2019 - 10.2021

Sales Clerk

JD Sports
05.2019 - 08.2019

High School Diploma -

Ipssar Tor Carbone

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Filippo Tichetti