Filippo Tota
milano
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
15
15
years of professional experience
Work History
Restaurant Supervisor
Pasticceria Cucchi Milano
06.2024 - 02.2025
- Supervising a 20 staff members in the most known ancient luxury cafés/patisseries in Milan(opened in 1936)
- Research of best suppliers all over the country, and development of private label product with sophisticated packaging also building international commercial agreement with best food spots in major cities
- Customer satisfaction and loyalty care,with attention to details and personal relationships with top customers
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Organized implementation of new banners, displays, and menus.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Supervised food presentation and plating to enhance visual appeal.
Restaurant Casa Matilda Milano
Own Business
09.2017 - 04.2024
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
International Private Label Development
Giacomo Milano Group
01.2015 - 02.2017
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
CEO's Assistant
Giacomo Milano Group
06.2010 - 12.2014
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 120 employees.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Liceo Classico "Quinto Horatio Flacco"
Napoli Campania06-1985
Skills
- Sales operations
- Service quality enhancements
- Server training and development
- Menu development
- Team coordination
- Cost accounting
- Performance monitoring
- Staff training
Languages
English
Upper intermediate (B2)
Timeline
Restaurant Supervisor
Pasticceria Cucchi Milano
06.2024 - 02.2025
Restaurant Casa Matilda Milano
Own Business
09.2017 - 04.2024
International Private Label Development
Giacomo Milano Group
01.2015 - 02.2017
CEO's Assistant
Giacomo Milano Group
06.2010 - 12.2014
High School Diploma -
Liceo Classico "Quinto Horatio Flacco"
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