Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic
Flavia Fabri

Flavia Fabri

Lucca

Summary

A Brazilian currently residing in Lucca, employed as Administrative assistant with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication. Prior my current role, I held office management positions at a transport and logistics company, developing strong multitasking and prioritization skills. My responsibilities included overseeing storage administration, managing teams, and optimizing processes to enhance operational efficiency.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Administrative Assistant (Remote)

Granite Underwriting Ltd
04.2023 - Current
  • Customer service, document management, and evaluation, including quotations, to customer support and internal communication with brokers, all with the purpose of providing exceptional service to our clients
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Operations Manager

Kammac LTD
03.2022 - 03.2023
  • In charge of setting clear goals, assigning tasks accurately, providing expert guidance, and ensuring effective collaboration among all team members
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Warehouse Admin

Kammac LTD
02.2021 - 02.2022
  • Performing administrative functions within a logistics firm with activities that ensure efficient transactions, adequate inventory management, and organized logistics operations
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Managed inbound shipments, checking items against invoices, and designating appropriate storage location.


Physiotherapist

Self-employed
  • Physiotherapist combined with pilates techniques, fusing them for rehabilitative approaches.

Education

University Graduate - Physiotherapy

Centro Universitário Católico Salesiano Auxilium
Brazil
01.2018

Skills

  • Office Administration
  • Customer and client relations
  • Strategic Planning
  • Team Management
  • Continuous improvements
  • Microsoft Office Skills

Languages

Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)

Certification

  • Managing Safely - IOSH 2023 Fundamentals of health and safety management in the workplace.


  • Hazard Analysis and Critical Control Point (HACCP) 2022


Timeline

Administrative Assistant (Remote)

Granite Underwriting Ltd
04.2023 - Current

Operations Manager

Kammac LTD
03.2022 - 03.2023

Warehouse Admin

Kammac LTD
02.2021 - 02.2022

Physiotherapist

Self-employed

University Graduate - Physiotherapy

Centro Universitário Católico Salesiano Auxilium

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Flavia Fabri