Flavia Zizzari
Rome
Summary
Enthusiastic front desk Hostess with expertise in anticipating professional needs and proactively identifying and resolving problems.
Bringing proven to promote organization and availability through effective schedule development.
Excellent customer service and conflict management skills.
Warm and friendly individual helps customers in any situation.
Enjoys working closely with team members to deliver positive guest experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Rainbow Team Srl
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Streamlined appointment scheduling for improved time management and increased client appointments.
- Boosted office organization by maintaining up-to-date records and filing systems.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
Secretary
Rainbow Team Srl
06.2022 - 02.2023
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Hostess
Rainbow Team Srl
01.2022 - 02.2022
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Documented reservations and communicated changes to guests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
Hostess
Rainbow Team Srl
10.2019 - 03.2021
- Hostess sale new/used dealership Mercedes Benz Roma
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Scheduling reservations
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led projects and analyzed data to identify opportunities for improvement.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Completed accurate daily report documents, memos and invoices.
Hostess
Oronero Srl
06.2018 - 07.2019
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Guided guests to exits and assisted with emergencies.
- Greeted guests, scanned tickets, answered questions and helped with seat location.
- Provided information about current and future events at facility.
Desk Receptionist
Volontari Italia
03.2017 - 03.2018
- Press accreditation national and international for Motodays in Fiera di Roma
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Received and routed business correspondence to correct departments and staff members.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Resolved customer problems and complaints.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Education
Associate of Science - Electrical Engineering
Università Degli Studi Niccolò Cusano
Rome, ItalyHigh School Diploma -
Istituto Santa Giuliana Falconieri
Rome, Italy07.2016
Skills
- Reservation Management
- Service-Oriented
- Highly Organized
- Creative Problem Solving
- Reliable and Trustworthy
- Personable and Friendly
- Microsoft Office
- Team Collaboration
- Office Organization
- Product Promotion
Certification
ECDL - European Computer Driving Licence
English Cambridge certification
Google digital training- Fundamentals of digital marketing
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Front Desk Receptionist
Rainbow Team Srl
05.2023 - Current
Secretary
Rainbow Team Srl
06.2022 - 02.2023
Hostess
Rainbow Team Srl
01.2022 - 02.2022
Hostess
Rainbow Team Srl
10.2019 - 03.2021
Hostess
Oronero Srl
06.2018 - 07.2019
Desk Receptionist
Volontari Italia
03.2017 - 03.2018
Associate of Science - Electrical Engineering
Università Degli Studi Niccolò Cusano
High School Diploma -
Istituto Santa Giuliana Falconieri
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